Job Details
We are seeking a highly motivated and experienced Dynamics 365 CE/CRM Functional Consultant to join our team. The ideal candidate will be a creative and empathetic professional with 3-5 years of hands-on experience in Microsoft Dynamics 365 CE/CRM. You will play a critical role in understanding our clients' business needs, gathering requirements, and implementing CRM solutions that align with their goals. Your expertise in implementing Sales, Customer Service, and Marketing modules will be essential to the success of our projects. We want to hear from you if you have a passion for transforming businesses through technology, excellent communication skills, and a proven track record in CRM consulting.
Key Responsibilities:
- Collaborate with clients and internal stakeholders to gather and document business requirements for CRM solutions.
- Design, configure, and customize Dynamics 365 CE/CRM to meet client needs, with a focus on Sales, Customer Service, and Marketing modules.
- Develop comprehensive CRM documentation, including functional and technical specifications, user manuals, and training materials.
- Provide training and support to clients' end-users, ensuring a smooth transition to the new CRM system.
- Conduct quality assurance testing to validate system functionality and ensure it aligns with client requirements.
- Assist in data migration and integration efforts as needed.
- Stay current with the latest CRM and Microsoft technologies and share your knowledge with the team.
- Troubleshoot and resolve issues related to the CRM system, maintaining excellent communication with clients throughout.
Qualifications
Required:
- 1-2 years of experience as a Dynamics 365 CE/CRM Functional Consultant.
- Proven experience in configuring and customizing Dynamics 365 CE/CRM, with a strong focus on Sales, Customer Service, and Marketing modules.
- Experience creating workflows with Power Automate.
- Excellent written and verbal communication skills, with the ability to convey complex technical concepts to non-technical stakeholders.
- Strong empathy and interpersonal skills to understand and address each client's unique needs.
- Proficiency in requirement gathering and documentation.
- Solid project management skills with the ability to prioritize tasks and meet deadlines.
- Problem-solving abilities and a proactive mindset to resolve technical and functional challenges.
- Adept at working both independently and as part of a collaborative team.
Preferred:
- Current Microsoft Dynamics 365 CE/CRM certifications.
- Experience with CRM data migration and integration.
- Knowledge of Power Platform (Power Apps, AI Builder, Data flows, Virtual Agents).
- Familiarity with CRM best practices and industry trends.
Candidate Profile:
The ideal candidate for the Dynamics 365 CRM Functional Consultant position is a creative problem solver with a passion for leveraging technology to drive business success. They are a skilled communicator who can understand and empathize with clients' unique needs while effectively documenting and implementing CRM solutions. With a strong background in Sales, Customer Service, and Marketing modules within Dynamics 365 CRM, this individual is a proactive, detail-oriented professional who thrives in both independent and team-based environments.
If you are ready to take your CRM consulting expertise to the next level, we invite you to join our dynamic team and make a significant impact on our clients' businesses.
Tigunia provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors