Job Details
Job Description Part Time Customer Service Agent Louisville International Airport (SDF) - Louisville, KY - SDF00000033 **Description**
**Greeting our passengers with a smile**
**Caring for Customers**
* As a Customer Service Agent, youll make every interaction a positive one
* Whether helping with reservations or printing boarding passes, determining alternative flight options or rebooking a reservation, you must be calm, cool and collected
* To be successful in this role, youll need patience, empathy, the ability to listen along with an ability to make informed decisions in sometimes stressful situations
* Caring is job one regardless of our customers disposition or travel challenges. As a UGE Customer Service Agent, you will be required to remain calm, positive, and caring even when our customers might be having a bad day
**Youll be provided the tools you need on the Runway to Success!**
* We provide paid training, including orientation and classroom, virtual, and on-the-job training
* When youre ready, you can explore roles such as Lead Agent, Compliance Coordinator, Supervisor, General Manager and more
**Flexibility**
* Since this is a union job based on seniority, you will be assigned your initial schedule to meet our needs at the airport
* You must be available for day and night shifts, weekends and holidays
* You will be required to work mandatory overtime, when necessary
* As you gain seniority, you can trade days with colleagues, pick up extra hours and have more control over your schedule
* Punctuality and reliability are essential weve got flight schedules to meet!
**We reward your efforts**
* $13.00 per the union contract
* Flight privileges: you and your family can fly anywhere in the world on stand-by across United Airlines amazing global network
* UA Discount Program for flights when you want to purchase a ticket
* Paid time off (PTO)
* And more
**Qualifications**
**UGE requirements**
* High school diploma, GED or equivalent
* Minimum of 18 years old
* Ability to operate a computer to enter and retrieve data
* Ability to lift up to 70lbs on a consistent basis
* Ability to pass a background check, hearing and vision tests, and drug screen
* Eligibility to obtain necessary credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal) per local requirements
* Legally authorized to work in the United States without sponsorship
**Equal Opportunity Employer Minorities/Women/Veterans/Disabled/LGBT**
****COVID-19 Vaccine Mandate*****
As a condition of employment, you must demonstrate proof of vaccination for COVID-19 . If you cannot get vaccinated due to a medical condition or a sincerely held religious belief, you may request an exemption as a reasonable accommodation. Failure to provide proof of vaccination or obtain an exemption as a reasonable accommodation will result in your separation from UGE.
**Primary Location**
United States-KY-SDF - Louisville