Job Details
Job Location Saybrook Point Resort & Marina - Old Saybrook, CT * Greet each guest, enthusiastically and with a smile to create a friendly positive experience.
* Conforms to AAA Four Diamond Standards.
* Responsible for tracking room revenue, occupancy percentages, and other front office operating statistics.
* Prepare a daily summary of cash, check, and credit card activities, reflecting the hotel's financial performance for the day
* Post room charges and room taxes to guest accounts including guest transactions not posted during the day by the front office cashier.
* Processes guest charges voucher and credit card vouchers.
* Transfer charges and deposits and balances.
* Monitors the current status of coupon, discount, and other promotional programs.
* Summarizes results of operations for management.
* Prepare of End of day procedure.
* Run end of day process in property management software (PMS)
* Verify customers credit and establish how the customer will pay for the accommodation.
* Keep records of room availability and guests accounts, manually or using computers.
* Compute bills, collect payments, and make changes for guests.
* Issues room keys and escort instructions to bellmen.
* Review accounts and charges with guest during the checkout process.
* Post charges, such those for rooms, food, liquor, or telephone calls to ledgers manually or by using computers.
* Transmit and receive messages, using telephones or telephone switchboards.
* Contact housekeeping or maintenance staff when guests report problems.
* Make and confirm reservations.
* Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining entertainment, and travel directions.
* Record guest comments or complaints, referring customers to managers as necessary.
* Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
* Arrange tours, taxis, or restaurant reservations for customers.
* Deposit guests valuables in hotel safes or safe-deposit boxes.
* Date-stamp, sort, and rack incoming mail and messages.
* Perform all other duties as assigned by management.
* Fully aware of and comply with Inns policies and procedures as identified in the procedure manual and handbook.
* Adhere to all Health and Safety policies and procedures.
* Strong organizational and clerical skills
* Positive interpersonal skills with a focus on teamwork
* Ability to read and comprehend instructions and correspondence.
* Full proficiency in Microsoft programs including Excel, Word.
* Ability to multi-task and problem solve effectively
* To perform this job successfully, the individual must be able to stand, move and work throughout the office area and property, including walking up to 1 mile, climbing stairs and sitting at a desk/workstation for the duration of the shift.
* While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands and fingers, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell.
* The associate must occasionally lift and/or move up to 50 pounds.
* Specific vision abilities required by the job include close vision, distance vision, and the ability to adjust focus.
* High School diploma or GED required.
* One year of hotel front desk experience, experience handling cash, accounting procedures, and general administrative tasks.
* Administrative and/or clerical experience
* Hotel industry work experience
**Competencies**
* Strong organizational and clerical skills
* Positive interpersonal skills with a focus on teamwork
* Ability to read and comprehend instructions and correspondence.
* Full proficiency in Microsoft programs including Excel, Word.
* Ability to multi-task and problem solve effectively
**Required education and experience**
* High School diploma or GED required.
* One year of hotel front desk experience, experience handling cash, accounting procedures, and general administrative tasks.
**Preferred education and experience**
* Administrative and/or clerical experience
* Hotel industry work experience
**Additional eligibility requirements**
* Maintains all current licenses and certifications
* Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately.
* Maintains high standards for work area and appearance and presents self in highly professional manner to staff and guest.
* Available days, evenings, weekends, holidays and extended hours as business dictates.