Job Details
Full job description
Are you a highly skilled and motivated individual looking for a dynamic role in the Sales, Retail & Customer Support industry? Do you have a passion for building relationships with guests and delivering exceptional experiences? If so, we have an exciting opportunity for you as a Catering Sales Director at Chick-fil-A!
About Chick-fil-A:
Working at a Chick-fil-A restaurant is more than a job - it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
Position Type:
Part-time (exceptions on benefits will apply)
Overall Responsibilities:
As a Catering Sales Director (CSD), responsibilities include:
- Identifying catering opportunities and following up on potential catering guests through phone calls and visits.
- Leveraging established corporate partnerships and relationships to drive catering sales.
- Making sales and securing agreements with catering customers.
- Confirming orders on the day of the event.
- Ensuring Team Members deliver a remarkable pickup and/or delivery guest experience.
- Following up with guests for feedback and to inquire about their recent experience.
- Ensuring Team Members are properly trained using Pathway.
- Adding value to catered events by providing a Cow mascot appearance, offering the Chick-fil-A tent for outdoor special events, and decorating with Mini Plush Cows, branded mints, and balloons.
- Creating and managing a database of catering customers.
In-Restaurant Responsibilities:- Work closely with operations and kitchen staff to ensure the restaurant has all the necessary food and paper goods for upcoming catering orders.
- Ensure the catering equipment and area in the restaurant are clean and organized.
- Create and maintain documentation for all restaurant catering procedures.
- Develop a training program for new Team Leaders and Team Members involved in catering.
- Continuously evaluate customer experiences and communicate operational improvement ideas to the Operator.
In-Community Responsibilities:- Build relationships with local community members and serve as an ambassador for the Chick-fil-A brand.
- Maintain and grow existing catering relationships by surprising guests at work with their favorite Chick-fil-A menu items and sending handwritten thank-you notes.
- Distribute marketing materials to potential catering customers to increase awareness of Chick-fil-A Catering.
Skills and Qualities:- Proven self-starter with strong leadership skills.
- Passionate about building relationships with guests.
- Strong organizational, planning, and project management skills.
- Ability to keep accurate records and documentation of sales.
- Excellent communication skills.
- Detail-oriented and observant.
- Ability to multitask, delegate authority when appropriate, and make decisions quickly.
- Resilient - able to handle setbacks.
Benefits:- Flexible schedule to accommodate work-life balance.
- Comprehensive health, dental, and vision insurance available for full-time.
- Employee discount meals
- Paid sick leave
If you are ready to join a fun-loving and enthusiastic team, apply now and become a part of the Chick-fil-A family!
Working at a Chick-fil-A restaurant is more than a job - it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.