Contact Center Representative

Job Details

Description

This position provides quality service to our members within defined service standards for projected call volumes.

A key component of this service to identify the financial needs of the member and recommend an appropriate credit union solution. In addition, this position provides phone and Internet assistance to members regarding their account relationships with the credit union. This position provides members with a convenient access to a staff person that gives them personal assistance through automated channels.

This position is assigned to various workgroups based on call types. The call types are established to provide information and service to all areas of the credit union. This position more than any other in the credit union is required to have the most knowledge of all products and services.

Position Requirements

Past experience in a credit union call center preferred.
Past experience in a customer service related position preferred.

Full-Time/Part-Time
Full-Time

Close Date

Exempt/Non-Exempt
Non-Exempt

Location
023 - Allegacy - Headquarters/Westbrook

About the Organization
Do you get a thrill out of helping people realize their dreams? Do you believe that strong, personal relationships are critical to financial success? Do you want to work for an organization that has its community's best interests at heart? We do, too. That's why we work for Allegacy. Here, you'll find a challenging, rewarding career in one of the most unique entities of the financial industry. Allegacy Federal Credit Union is a place where inclusion and camaraderie thrive, and where everyone is united in their commitment to serving our members.

EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

Pay Grade
4

This position is currently accepting applications.

 Allegacy Federal Credit Union

 06/05/2024

 Winston Salem,NC