Job Details
Job Description
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.
Intertek, a Nationally Recognized Testing Lab (NRTL) and leading provider of quality and safety solutions to many of the world's leading brands and companies, is actively seeking a Client Order Specialist to join our Electrical team in our Boxborough, MA office. This is a fantastic opportunity to grow a versatile career in operations supporting international trade and regulatory product testing.
What are we looking for?
This Client Order Specialist position is responsible for the administrative support of the sales and operations groups by processing signed sales quotations into orders and ensuring all quality standards and order requirements pertaining to company controls are met. This requires integrity, as well as a keen understanding of Intertek systems including iConnect, Phoenix, PeopleSoft, and EPF.
About the Electrical Team
Intertek's Electrical team provides assurance, testing, inspection, and certification for a variety of electric products, including appliances, consumer electronics, lighting, medical devices, information communications technology, HVACR, industrial, and energy transmission and distribution. Our dedicated professionals help ensure the quality, safety, and sustainability of electrical products used by people throughout the world.
Job Title: Client Order Specialist
Location: Boxborough, MA
Salary & Benefits Information
When working with Intertek, you can expect salary and benefit package competitively placed within the local market, including medical, dental, vision, life, disability, 401(k) with company match, generous vacation / sick time (PTO), tuition reimbursement and more. In addition to competitive compensation packages, Intertek employees are eligible for a variety of benefits including paid time off and paid holidays.
Listed examples are illustrative, and representative of the tasks required of this position and are not intended to be complete or exclusive.
- Validating all documentation submitted by client
- Acting as a liaison between Customer, Account Manager, and Operations, as needed
- Processing orders across all Intertek systems
- Research and assist with resolving account problems
- Managing new and existing client accounts
- Using financial tools available to determine clients' credit worthiness and status
- Creating Intercompany projects
- Assisting with resolution of invoicing issues, as necessary
- Creating deposit invoices and submitting internal match payments
- Performing other work as required
This position outline is a general guideline and does not represent all encompassing details. The position assumes that the incumbent has both the mental and physical requirements to carry out the above defined duties.
Additional Qualifications/ResponsibilitiesWhat it takes to be successful in this role:- Associate's degree, or equivalent education with 1+ years data entry experience.
- Performs with a high level of attention to detail.
- Resolution oriented.
- Client focused.
- Proficiency in Microsoft software applications including Outlook, Word, and Excel.
- Excellent written and oral communication skills, including the ability to effectively interface with both internal and external clients via telephone and email.
- Thrives in a fast-paced, multi-task environment.
- Strong organizational and time management skills.
- Ability to work independently and problem solve effectively.
- Must have proactive and positive attitude.
- Must be team oriented.
Preferred Qualifications and Requirements- Previous CRM and web-based computer program experience.