Job Details
Summary:
- Enables patients to secure access to care at PIH Health facilities by performing all tasks related to registration and pre-registration of outpatient and inpatient accounts.
- Calculates and secures patient liability, including copayments, coinsurance, and deductibles in an efficient, accurate and hospitable manner to ensure that the patient, physician, and hospital s needs are met.
Specific Skills Needed:
- Must have excellent written and verbal communication skills to communicate effectively with staff, patients, guarantors, insurance companies, and physicians.
- Demonstrated diligence; Good English speaking, spelling, reading, and Mathematical skills required.
- Demonstrate ability to learn quickly, and follow directions as outlined in policies or given by Supervisor.
- Strong Computer skills and Knowledge in Word, Excel, and ability to maneuver through multiple screens in a timely manner.
- 1+ year of medical office /hospital/medical billing work experience preferred.
- Medical terminology knowledge strongly preferred.
- Insurance knowledge required.
- Ability to multi-task in a fast and high-pressured environment
- Stringent adherence to all HIPAA laws
- Strong typing skills forty-five and up wpm are required.
- Strong analytical skills, problem solving. The ability to act and decide accordingly.
- Excellent Customer service and phone skills with a background in the medical industry
- Ability to travel to off-site locations (Outpatient only)
Education/Experience/Training:
- One year s experience in a high-volume healthcare facility or medical office setting with strong computer and customer service experience required.
- High school graduate required or equivalent, evidence of continuing education preferred.
- Medical terminology strongly preferred.
- Insurance and billing experience strongly required.
- Driver s License: ability to travel to off-site locations (Outpatient only)
- Bilingual Spanish or Chinese (Mandarin) preferred.