Job Details
Description
We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You'll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!
Responsibilities
Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
Answer incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
Field customer complaints when necessary
Communicate with housekeeping to make sure guest rooms are ready
General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
Qualifications
Displays impeccable interpersonal, time management, organizational skills, and customer service skills
Has previous experience or working knowledge of Microsoft Office and reservation management systems
1+ year of hotel industry experience or related job preferred
Comfortable taking telephone calls and mitigating stressful situations
Must have graduated high school, received a GED or equivalent