Job Details
**The Senior Customer Care Specialist**
**Full Job Title:** The Senior Customer Care Specialist **Job Number:** R2202-29591 **Location:** Evansville, Indiana **Date Posted:** 02/15/2022 We are growing! The Senior Customer Care Specialist, a valued executive office of customer care (EOCC) team member in Evansville IN, must use sound judgment to classify and route customer concerns consistently, accurately, and in a timely manner that benefits OneMain and our customers.
**Essential Job Functions**
* Promptly and accurately enter customer concerns in the complaint management system.
* Accurately categorize customer concerns in the complaint management system.
* Promptly and accurately route customer concerns, using the complaint management system, to the appropriate Customer Care Resolution Group.
* Establishes effective, professional rapport with both internal and external customers.
* May help identify trends in customer complaints to assist with root cause analysis.
**Job Competencies**
* Integrity and Trust: Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesnt misrepresent him/herself for personal gain.
* Time Management: Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broad range of activities.
* Drive for Results: Can be counted on to successfully exceed goals; is constantly and consistently a top performer; very bottom-line oriented; steadfastly pushes self and others for results.
* Functional/Technical Skills: Possess objective analytical, problem solving skills.
* Self-Development: Is personally committed to improve him/herself; understands that different situations and levels may call for different skills and approaches; works to deploy strengths; works on compensating for weakness and limits.
* Communication: Must have the ability to verbally communicate with internal and external customers demonstrating excellent communication skills. Must be knowledgeable.
**Education and Experience Requirements**
* Requires good written, oral and interpersonal skills.
* Production environment experience preferred.
* Data entry experience preferred.
**Note**: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.
**Benefits:**
Because we want our team members to bring us their very best every day, we believe they deserve the right opportunities and benefits. Thats why we packed our comprehensive benefits package for full- and some part-timers with:
* Health and wellbeing options for team members and their dependents
* Up to 4% matching 401(k)
* Tuition reimbursement
* Continuing education
* Bonus eligible
* Paid time off
* Paid volunteer time
* And more
**Our Company:**
OneMain Financial is the countrys largest lending-exclusive financial company, proudly serving millions of customers with safe, affordable and transparent installment loans. Our customers turn to us every dayonline and at 1,500 branches in 44 statesto help them take control and improve their financial lives with solutions for debt consolidation, medical expenses, household bills, home improvements and auto purchases. Our talented and dedicated team members constantly look for responsible ways to serve our customers when, where and how they want. Its all about doing the right thinga mission that hasnt changed for more than 100 years.
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OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.