Job Details
**JOB DESCRIPTION**
Inside Sales Representative Responsible for setting appointments for estimates with prospective customers. Tasks and Responsabilities
* Set appointments for estimates in a professional and friendly manner by contacting customers that have left their name at shows, events, malls, social media, web site or phone message
* Answer all incoming calls promptly, politely, and professionally
* Maintain a success rate that meets or exceeds defined objectives
* Follow up on all leads for which an appointment has not been set and attempt to book an estimate appointment
* Follow up on all unsold estimates and either sell the job or set an appointment for a follow up sales appointment
* Evaluate uninstalled new orders, identify opportunities for value added sales, and follow up with customer
* Input and maintain all data related to leads and scheduling in our CRM systems
* Conduct pre-appointment calls to targeted residential prospects
* Schedule the Sales Consultants post install quality control visit
* Conduct regular follow up with all prospects who either have not had an estimate scheduled or have not yet purchased (by either phone calls, regular e-mails, newsletters, correspondence, etc.)
* Work assigned schedule including evenings and weekends
* Effectively using computer workstations, various software and video conferencing (i.e. Zoom, Teams, Skype)
* Adhere to all safety policies and procedures
* Abide by all Bath Fitter policies and procedures
* Attend and participate in regular branch and/or regional meetings and training sessions
* Prioritize work activities, uses time efficiently
* Professional Dress and/or uniform, neat in appearance, observing rules of good grooming and hygiene
* Regular Attendance and punctuality are required
* Perform other duties as assigned
Job Requirements
* Education and/or Experience High school diploma or general education degree (GED);
* 1 to 2 years of call center or sales experience
* The primary physical demands of the Inside Sales Representative is sedentary work that primarily involves sitting/standing. Occasionally includes light work that includes moving objects up to 20 pounds
* Lifting files and office equipment 1-30 time per day weighing 1-2 pounds
* Standing occasionally
* Sitting frequently and constantly
* Walking occasionally to communicate, greet customers, and file documents
* Bending/Twisting occasionally to file from seated/standing position
* Squatting occasionally while filing from standing position
* Reaching above shoulder up to 54 with the visual boards
* Seeing including near, far, and depth
* Hearing to communicate with co-workers, customers, vendors, and hear announcements
* Talking to communicate with co-workers, customers, and vendors
* Wearing proper PPE including mask, gloves, and headset
Demonstrated Skills
* Able to speak clearly and persuasively; write clearly able to read and interpret written information
* Ability to work collaboratively within the team for a common goal
* Able to demonstrate accuracy and completion; monitors own work to ensure quality. Looks for opportunities to improve and promote quality
LOCATION Charleston, SC **JOB LOCATION**