Job Details
** SHIFT MANAGER**
**Job Category****:** Operations **Requisition Number****:** SHIFT10799 Showing 1 location **Job Details**
**Description**
**What you will be doing:**
* Assist the location Manager with managing hotel parking operations.
* Complete weekly staffing schedules according to expected business volumes and scheduled events.
* Assist Manager with investigating and resolving parking revenue discrepancies.
* Coordinate rest and meal periods for staff.
* Review and approve daily shift reports for accuracy; investigate and resolve revenue discrepancies.
* Respond to and resolve any guest or visitor complaints, vehicle claims and service discrepancies.
* Inspect and review all operations and functions. Confer and coordinate with Site Manager, Assistant Managers, and/or Valet Captains to ensure maximum customer satisfaction and optimum utilization of manpower and facilities.
* Work with other divisions and areas of the hotel to ensure the guest's overall experience meets or exceeds expectations and standards.
**What we are looking for:**
* A bachelors degree preferred, but not required.
* Prior parking or hospitality experience a plus.
* Possess excellent customer service skills; outgoing and enthusiastic personality
* Demonstrate exceptional oral and written communication skills
* Intermediate knowledge of MS Word and email applications.
* Ability to deal with irate customers and resolve customer issues and/or complaints
* Ability to multi-task in a fast-paced working environment
* A willingness to do whatever it takes to earn a Thank You.
**What you will receive in return:**
* Company provided benefits, such as paid vacation, sick, holidays as well as various insurance plans customized to meet your personal needs, including a 401k plan.
* The building of long-lasting friendships/relationships.
* Job training and career development.
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