Job Details
Description
Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You'll welcome guests, ensure they have everything they need for an exceptional stay, and even make future reservations. Job seekers interested in working in a high-energy environment with growth opportunities should start their application today!
Responsibilities
Take incoming calls, online and in-person room bookings requests, and answer questions about guests' needs involving room rates, available rooms, amenities, rewards programs, and special requests
Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
Perform regular bookkeeping duties: make sure hotel guest information is current and correct
Mitigate customer complaints as needed
Communicate with housekeeping to make sure guest rooms are ready
Qualifications
Well-versed in taking telephone calls and handling stressful situations
At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
Has previous experience or working knowledge of Microsoft Office and reservation management systems
High school graduate, GED recipient, or equivalent
Displays impeccable interpersonal, time management, organizational skills, and customer service skills