Job Details
Job Responsibilities
Manages the day-to-day operations including managing the team members, daily activities, and
resources of the property to achieve established budgeted financial and operational goals and
ensures that the operation of the property complies with Company policies and procedures, Fair
Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other laws and
regulations governing multi-family housing operations.
Show rental units to prospective tenants, including in-person tours, and virtual tours.
Answer tenant phone calls, texts, and emails. Respond to tenant requests and leasing
prospects promptly.
Promotes resident satisfaction and retention by responding to complaints, questions,
and requests in a timely manner, and taking appropriate action to resolve and address
service issues. Ensures the property s maintenance team members comply with the
Company s standards with respect to responding and completing resident service
requests.
Supervises property staff by interviewing, hiring, orienting, and training employees, and
manages their performance in accordance with Company policies, values, and business
practices. Responsible for managing a team of porters (especially for Food Hall closing
and opening) and assistant property manager.
Call tenants regarding past due rent amounts.
Use Appfolio property management software to send lease applications, send lease
documents, collect rent, and input work orders.
Prepare monthly reports concerning leasing, property status, and any expenditures out of
the ordinary.
Advertise and update available rental units on the appropriate online platforms (such as
Zillow).
Maintain high building occupancy by managing turnover of units and minimizing time that
a unit is vacant.
Ensure apartment turnover is completed promptly. Provide Accounting Department with
necessary receipts and documentation to return the security deposit within the 21-day
timeframe under California law.
Meets targeted revenues by setting rent rates, ensuring rent and fees are collected and
posted in a timely manner, and preparing and reviewing monthly financial status reports.
Approves invoices from vendors, contractors, and service providers for payment by
reconciling work performed or products purchase, and manages communication
between the vendor/contractor, accounting, and the client/owner as needed.
Process online applications by completing rental, employment, and reference verification.
Ensure collection of rent, security deposits, and utility account numbers are provided
before keys are issued to tenants.
Complete a property inspection daily of structure, grounds, parking lots, garages, and
vacant units and document in Appfolio. Create a work order for pending items from the
inspection.
Ensure the building is clean and maintained. Log work order in Appfolio if there is a
maintenance issue to be addressed.
Serve 3-Day Notices and any other delinquent or pertinent notices required by law.
Attend court on all matters pertaining to evictions or other legal matters pertaining to the
property.
Conduct periodic quality checks on equipment and systems to ensure everything is up to
standard.
Availability after-hours as needed for emergencies.
Assists in managing the client/owner relationship by meeting with the owners,
conducting property tours, providing updates and information about the property s
performance, and responding to owner requests as needed.
Required Skills and Experience:
3 or more years of residential property management experience required. Experience in
commercial property management preferred.
Word processing, basic spreadsheet, and other computer skills.
Familiarity with Appfolio is preferred.
Experience in personnel management, leasing practices, and property management
practices.
Knowledge of legal administrative procedures related to residential property
management in the City of Los Angeles is preferred.
Knowledge of Section 8 / affordable units is preferred, since 5 of the 200 units are deed restricted affordable units.
Proficient in office administration tasks, including file management and correspondence
handling.
Excellent conflict management skills to handle tenant disputes or conflicts effectively.
Customer service-oriented mindset with the ability to build positive relationships with
tenants, vendors, other employees, and owners.
This position must pass a post-offer background test.