Job Details
Overview: As the Front Desk Night Auditor, you are responsible for ensuring all revenue is posted nightly by performing End of Day procedure, including credit card reports, interface connections and nightly host reports. Also, you are focused on providing efficient service and creating memorable experiences by making emotional connections with all of our guests. In this position, you will have a direct impact on the overall experience of our guests and be responsible for ensuring 100% satisfaction from the moment guests arrive at the resort until they check out. You will be responsible for welcoming our guests and accurately verifying all information during the check-in process and following up during check-out. In this role, accuracy and accountability of payment verification, process of deposits, check cashing and exchange of currency is essential. Responsibilities will also include assisting guests with safety deposit boxes and posting miscellaneous charges. You must possess a passion for guest services, values problem resolution and enjoys working in a fast paced environment.
Responsibilities:
Checking in and out guests
Collecting payments
Hearing guest concerns and comments
Giving area information
Assisting with reservations and resort operators when needed
Adjustments to Revenue including room rate, F&B package and Spa/Golf package
End of Day procedures including completing the night audit checklist
Reconciling and batching credit cards
Troubleshooting guest concerns regarding credit cards and restaurant and outlet postings
Run daily Micros and SMS reports
Pay out Due Backs and give change
Perform periodic maintenance function in PMS
Adjustments to Revenue including room rate, F&B package and Spa/Golf package
End of Day procedures including completing the night audit checklist
Reconciling and batching credit cards
Troubleshooting guest concerns regarding credit cards and restaurant and outlet postings
Run daily Micros and SMS reports
Pay out Due Backs and give change
Perform periodic maintenance function in PMS
Perform other duties as assigned
Qualifications:
1-2 years guest service/customer service experience, preferably in a hospitality/hotel environment
Ability to work overnights (11 pm to 7 am), weekends and holidays
Ability to lift, push, pull a minimum of 30 pounds
Ability to stand and/or walk for an extended period of time
Ability to stoop, kneel, reach or perform repetitive foot and hand action
Ability to bend at waist
Ability to understand written and verbal instructions
Must have excellent written and oral communication skills
High school diploma or GED
Excellent problem solving skills
Excellent math skills
Ability to use or learn SAP, PC software applications, SMS-Host, POS and Email.
Must have ten-key calculator typing skills
Must have a working knowledge of Microsoft Excel and Word
Must have a valid driver's license