Job Details
**Customer Support Representative (Remote)**
Boston, MA / Drizly Customer Experience / Full-time **Who we are**
**Who you are**
**What the role is**
This is an integral 40 hours/week (some additional hours may be required) position at Drizly that requires weekends and evenings. Some holiday work will be required. **In this role you will:**
+ Assist customers, retail partners, and regional managers via phone and email with ordering and account inquiries
+ Quickly address, solve, and track all customer support requests using Zendesk
+ Solve problems and address unsatisfactory experiences
+ Change course as priorities shift in real time with new inbound issues arriving
+ $20/hour (overtime eligible); 12 Company Holidays (holiday pay if scheduled)
+ One-on-one professional coaching with an external expert
+ Health, Dental and Vision Insurance
+ Flexible vacation policy
+ 401(K) Plan and employer match
+ Added perks