Job Details
** IT Specialist (Project Management/Customer Support)**
****
**Location**
+ **Duties**
**As a IT Specialist (Project Management/Customer Support) the incumbent will perform the following duties:**
* The incumbent performs a wide range of informatics and project management functions, including system and process analysis, requirements definition, workflow development, assistance to units Institution wide with digital records processing, system administration, maintenance, and customer training, troubleshooting, and reporting activities in support of the Institutions digitization functions.
* Applies data management principles and practices in digitizing a Smithsonian organizations collections including data manipulation; data standardization; data cleaning and parsing; using relational database management systems; report creation using specialized report software; and determining data field delimiting and delineation.
* As appropriate, delivers digital records to other services, such as Smithsonian Transcription Center, IIIF, etc. Creates standard and ad-hoc data mappings to import/export data sets for use with external data systems using SQL, XML, or the preferred software as defined by the Smithsonian Institution.
* Designs and documents High Level Architecture showing large-scale digital records workflow through various CIS/CMS (including Gallery Systems The Museum System [TMS], Axiells Electronic Museum [EMu], MIMSY-XG, SIRIS, etc), DAMS, and other enterprise IT infrastructure systems and services, ensuring that proper connections are in place between systems of records.
**Requirements**
** Conditions of Employment**
* Pass Pre-employment Background Investigation
* May need to complete a Probationary Period
* Maintain a Bank Account for Direct Deposit/Electronic Transfer
* Males born after 12/31/59 must be registered with Selective Service.
**Conditions of Employment**
You must be fully vaccinated for Coronavirus Disease 2019 (COVID-19) with a Food and Drug Administration (FDA) authorized or FDA-approved COVID-19 vaccine.
OR
Have an approved Reasonable Accommodation granting an exemption from vaccine requirements. Please see additional information regarding reasonable accommodations below.
The Smithsonian Institution has a mandate requiring all employees (federal and trust), affiliated staff (including volunteers, interns, and fellows), and the contractors who work with us to be fully vaccinated against COVID-19 regardless of the employees duty location or work arrangement (e.g., onsite, telework, remote work, etc.), subject to such exceptions as required by law. If selected, you will be required to be vaccinated against COVID-19 and submit documentation of proof of vaccination by November 22, 2021 or before appointment or onboarding with the Smithsonian Institution, if after November 22. The Smithsonian Institution will provide additional information regarding what information or documentation will be needed and how you can request a legally required exemption from this requirement. This requirement applies to employees, affiliated staff, contractors who are working on-site, and those teleworking in whole or in part. Limited exemptions to the Smithsonian Institutions COVID-19 vaccine mandate will be considered on a case-by-case basis for selected candidates who inform the Smithsonian that they cannot be vaccinated because of a disability, including certain medical conditions the Center for Disease Control (CDC) considers contraindications to the vaccine, or because of a sincerely held religious belief, practice, or observance. **Additional information and instructions regarding Smithsonians COVID-19 mandate will be provided at the time of selection.**
Qualification requirements must be met within 30 days of the job announcement closing date.
For information on qualification requirements, see *Qualification Standards Handbook for* *General Schedule Positions* viewable on the web at
** Qualifications**
**For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled.**
**GS-11 Experience:** You qualify for this position if you have one year of specialized experience equivalent to at least the GS-09 level in the Federal Service or comparable pay band system. **For this position Specialized experience is defined as** performing a wide range of informatics and project management functions, including system and process analysis, requirements definition, workflow development, assistance with digital records processing, system administration, maintenance, and customer training, troubleshooting, and reporting activities in support of the Institutions digitization functions.
**OR**
**Substitution of Education for Specialized Experience:** Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree.
**OR**
Or a Combination: Education and experience may be combined to meet the basic qualifications. For a full explanation of this option please see the . Special Instructions for Foreign Education: If you are qualifying by education and/or you have education completed in a foreign college/university described above, it is your responsibility to provide transcripts and proof of U.S. accreditation for foreign study. For instructions on where to fax these documents, see the "Required Documents" section of this announcement.
**In addition to meeting the Specialized Experience for all positions individuals must have related experience demonstrating each of the four competencies listed below:**
- **Attention to Detail**: Is thorough when performing work and conscientious about attending to detail.
- **Customer Service**: Anticipates and meets the needs of both internal and external business partners and customers (any individuals who use or receive the services or products that your work unity produces including the general public, individuals who work in the agency, other agencies, or organizations outside the Government). Provides information or assistance. Delivers high-quality products and services; is committed to continuous improvement. Effectively manages customer relationships.
- **Oral Communication**: Makes clear and convincing oral presentations to individuals and groups. Listens effectively; clarifies information, as needed. Speaks and writes in a clear, concise, organized, and convincing manner that is appropriate to the audience. Facilitates an open exchange of ideas to ensure all group input is considered. Handles technical, sensitive, or controversial topics with agility involving executives/managers as appropriate.
- **Problem Solving**: Identifies and analyzes problems, weighs relevance and accuracy of information, generates and evaluates alternative solutions, and makes sound recommendations.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Part-time and/or unpaid experience related to this position will be considered to determine the total number of years and months of experience. Be sure to note the number of paid or unpaid hours worked each week.
**Education**
This job does not have an education qualification requirement.
**Additional information**
Flexible Spending Ac