Job Details
Bristol Mountain Aerial Adventures is currently seeking Park Service Specialists who are energetic and detail oriented. These individuals are the first and last touch point for our guests at Bristol Mountain Aerial Adventures and therefore will require a pleasant and cheerful demeanor. The primary responsibilities include booking reservations, handling guest inquiries, harnessing guests for their adventure, ticket sales, retail sales, group coordination, group sales calls, and overall customer satisfaction.
Responsibilities Include:
- Welcoming guests to Bristol Mountain Aerial Adventures and handling any guest inquiries
- Answer phones and make bookings for the Aerial Park and Zipline Canopy Tour using reservation software
- Ticket sales and issuing rain checks using point of sale software
- Retail sales and retail inventory
- General customer service responsibilities
- Keep inventory and maintain Adventure Park and Zip Line Canopy Tour equipment
- Maintaining a clean working environment and park facilities, including staff and guest space
- Coordinate with Adventure Sales Associate and Park Manager to facilitate groups and assist with special events
- Work with guests to ensure a positive and lifelong memory
- Complying with and enforcing the policies, procedures, and regulations of Bristol Mountain Aerial Adventures
- Assist guests with harnessing for activities
- Assist with other duties in the park as needed
Requirements
To be considered the following qualifications must be met:- 18 years of age or older and prior work experience
- Ability to engage with guests of all ages in individual and group settings while being creative and personable
- Commitment to safety and attention to detail
- Must have excellent verbal communication, presentation, and customer service skills
- Must be able to assist guests up to 270lbs from the Zipline cables and pass a physical fitness test
- Have full range of motion and the ability to hike, climb, rappel, and assist guests at heights
- Must have weekend availability and flexible weekday availability
- Must be able to perform all job functions for long periods of time in all weather conditions at heights
- Ability to pass first aid course, CPR training course, and site specific Zipline course training
- Prior ropes/climbing experience is preferred but not necessary
Hours:This position can require full time (30-40 hours a week) during the high season and abbreviated hours during the shoulder seasons. Hours of employment are dependent on business demands.
Salary Description
$15/hr.