Job Details
**Description**
We are currently seeking a IT Support Specialist to join our Information Technology team. You will join a team of resourceful technology specialists who are focused on providing the best customer service to our employees while delivering best-in-class solutions which boost productivity and increase user satisfaction. To ensure success as a IT Support Specialist and provide top-notch technology support in a fast-paced environment, one should possess experience with multiple types of devices and systems, a strong willingness to learn, and a well-mannered sense of professionalism. We are looking for a self-starter who can perform with little to no supervision.
**What Youll Do (but is not limited to)**
* Provide high quality support for computer hardware, operating systems, and enterprise application software
* Take ownership of tasks that come through the Helpdesk, troubleshoot and resolve issues detected by our systems or reported by employees in a thorough, timely and professional manner
* Handle access management for the companys resources
* Support IT infrastructure by monitoring, updating, troubleshooting, and otherwise maintaining laptops, printers, servers, accounts, on-prem software, etc.
* Maintain and update asset inventory and documentation for IT systems, services, and processes
* Configure and support Endpoints with the Addigy and Intune MDM platforms
**Your Qualifications**
* Experience supporting Windows, MacOS, Linux as well as iOS and Android. This includes both software and hardware troubleshooting experience
* Experience configuring and troubleshooting collaboration and productivity software including but not limited to Google Workspace, Microsoft 365 Products, Zoom Pro, Zoom Phone, Slack, Adobe CC
* Familiarity with fundamental networking services and protocols, such as DNS, DHCP, and TCP-IP
* Ability to navigate a Web-based Admin Console
* Strong problem-solving skills with a can-do attitude
* Exceptional interpersonal and customer service skills to assist with employees
* Ability to lift objects up to 50lbs
**Our Benefits**
* Competitive salaries & Stock Options
* Comprehensive benefits for you and your family (low premiums and deductibles!)
* Medical, Dental, Vision, Life, Disability, Employee Assistance Program, FSA, HAS, and Commuter/Parking benefits
* Fully paid premiums for **life insurance** (up to 2x your salary) / **AD&D** and the option to enroll in Voluntary Life Insurance
* Pet Plan-- Enroll in discounted Pet Insurance & Perkspot Discount program available for entertainment, services, shopping & travel
* Global Travel Medical benefits to cover any employees traveling out of the United States on a work-related trip
* Flexible hours and responsible time off
* Emotion & Physical Wellness Free access to emotional and physical wellness apps including Spring Health, Headspace, Aaptiv, Ginger, and Physera
* Gym, cell phone, and commute reimbursement
* Healthy lunches, breakfast, and bottomless snacks and beverages
* 401(k) Retirement Plan (Traditional and Roth)
* Board Games --you name it, we got it! Take a break and get to know other Egnyters!
* SoFi online financial services: Pay off debt sooner, invest in your future, or refinance your mortgage all in one app
* *FREE* Egnyte lifetime membership
**Equal Opportunity Employment**
Egnyte is an equal opportunity employer and values diversity at our company. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
**About Egnyte**
In a content critical age, Egnyte fuels business growth by enabling content-rich business processes, while also providing organizations with visibility and control over their content assets. Egnytes cloud-native content services platform leverages the industrys leading content intelligence engine to deliver a simple, secure, and vendor-neutral foundation for managing enterprise content across business applications and storage repositories. More than 16,000 customers trust Egnyte to enhance employee productivity, automate data management, and reduce file-sharing cost and complexity. Investors include Google Ventures, Kleiner Perkins, Caufield & Byers, and Goldman Sachs. For more information, visit