Bilingual Parts Counter Person

Job Details

Overview:

Bilingual Parts Counter Person to assists internal and external customers with filling parts orders from inventory and/or ordering parts for Caterpillar (CAT) equipment.

Blanchard Machinery Company is committed to fostering a high-performance work culture with challenging work opportunities that inspire high quality results. Some of the benefits of joining our team are:

• Competitive Pay.
• Benefits: Medical, dental, vision, 401K, profit sharing, generous PTO and paid holidays, uniforms, and much more.
• Exposure to world-class CAT training and development.
• A friendly and supportive work environment.
• Continuous exposure to learning and new technologies
• Opportunities for advancement

Responsibilities:

• Contributes to a positive work environment and promotes the vision, mission and values of BMC.
• Completes all job responsibilities in a safe manner, promotes and champions a safe and healthy work environment.
• Answer inbound calls immediately and assist customers with inquiries in a professional manner.
• Acknowledge counter customers as soon as they arrive, even if on the phone with another customer.
• Provide customers replacement part options when available, such as remanufactured or used pieces.
• Examine returned parts for defects as exchange as needed or issue credit when necessary.
• Properly identifies, locates and obtains needed items by using parts catalogs, internet and CAT ordering system.
• Maintain a working knowledge of all parts information systems -- DBS, SIS, WMS, etc.
• Ensures technicians and customers receive proper part on time.
• Charges out merchandise and makes necessary entries into inventory control systems.
• Compares invoices against requisitions to verify quality and quantity of merchandise received.
• Maintains cash drawer, completes various documents and keeps work area clean.
• Work and assist in the warehouse or other areas as needed.
• Ability to work overtime if necessary.
• Performs various other duties as assigned.

Qualifications:

• High School diploma or equivalent required.
• Fluent in English and Spanish preferred.
• 1-3 years customer service experience required.
• 1-3 years counter sales experience preferred.
• Excellent interpersonal, written and oral communication skills.
• Proficient computer skills with ability to learn new applications and programs.
• Excellent listening skills and the ability to ask probing questions understand concerns and provide solutions.
• Strong work ethic and self-starter. Able to effectively manage multiple tasks/priorities and adapt to change.
• Must possess a professional and friendly attitude and be able to quickly develop a rapport with customers over the phone.

Working Conditions

• The physical environment requires the employee to work primarily inside throughout the year.
• Job requires standing, stooping, squatting, pushing, pulling, twisting, turning, lifting.
• Seeing, reading, writing and physical presence at the job location are required to complete job responsibilities.
• Use of computer and other forms of technology to complete job responsibilities.

 Blanchard Machinery Company

 06/01/2024

 Seneca,SC