Job Details
Claims - Express Adjuster page is loaded **Claims - Express Adjuster**
**Claims - Express Adjuster**
locationsRegional Operations Office - Tampa, FL time typeFull time posted onPosted Today job requisition id2021-3852 As an **Express Claims Adjuster**, you will be responsible for investigating and settling vehicle accident claims over the phone and through written correspondence. This level of claims adjuster will handle first party claims involving single vehicle losses. These claims may involve limited coverage and liability investigations. Protection of our Insureds and the Companys financial exposures are critical.
RESPONSIBILITIES:
* Evaluate and investigate policy coverage, liability and damages in a timely manner following a set of general claim and statutory guidelines.
* Assists internal and external customers with problems or questions regarding claims by phone or through written correspondence while providing a high level of customer service.
* Establish initial reserves for all potential exposures and adjust as appropriate throughout the claim.
* Evaluate policy coverage, contact insureds, claimants, attorneys, body shops while determining and establishing reserve requirements.
* Document computer log with results of review and intentions for handling.
* Plan and conduct investigations (including but not limited to interviewing parties involved, collecting and evaluating documentation and securing evidence and protecting the chain-of-custody, determine inspection needs, order police reports, scene investigation, take witness statements, review material damage photos, etc.) to analyze coverage, determine liability, compensability, and extent of damages.
* Compile information for decision making with discussion of claims committee where appropriate.
* Maintain accurate records and handle administrative responsibilities associated with processing and payment of claims. Record and update status notes, and document results of contacts per Best Practices.
* Determine need for independent adjusters, cause and origin experts, economists, accident re-constructionists, and engineers.
* Respond timely and appropriately to all settlement demands.
* Keep internal and external customers advised of file status and other matters as required.
* Evaluate claim for potential fraud and work with Special Investigations Unit as required.
* Assess actual damages associated with claims and conduct negotiations to settle claims.
* Determine if subrogation exists and take steps necessary to initiate recovery efforts.
* Performs other duties as assigned
QUALIFICATIONS:
* High school diploma or equivalent.
* College Degree preferred or equivalent experience.
* Zero (0) Six (6) months of property claims handling experience.
* Possesses strong customer service skills and behaviors.
* Makes decisions in an informed, confident and timely manner.
* Maintains constructive working relationships despite differing perspectives.
* Possesses strong organizational and time management skills.
* Ability to negotiate skillfully in difficult situations with both internal and external groups.
* Demonstrates strong written and verbal communication skills. Promotes and facilitates free and open communication.
* Understanding of applicable statutes, regulations and case law.
* Thinks critically and anticipates, recognizes, identifies and develops solutions to problems in a timely manner.
* Easily adapts to new or different changing situations, requirements or priorities.
* Cultivates an environment of teamwork and collaboration.
* Operates with latitude for un-reviewed action or decision.
* Computer experience (MS Office, excel, word, etc).
* Must have or secure and maintain appropriate state adjuster license(s) and continuing education credits.
WORKING CONDITIONS:
Working conditions are normal for an office environment. Dress is business casual.
*To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions*.
***As a Team Member at Acceptance Insurance, you will be part of a growing organization that continues to evolve and positively impacts the lives of our team members and customers.***
***We are looking for team members that engage who take responsibility for themselves and take care of their customers and colleagues. Ideal candidates can compose themselves under pressure, have a make It right mindset, and focus their energies on solving problems. This means youll be supported by a team with all these qualities, too. If this sounds like the kind of team youd like to join, we want to hear from you! ?***
Acceptance Insurance offers a full line of benefits including: Health Insurance, Dental, Vision, Paid Vacation, Disability Insurance and Employer Matching 401(k) Program.
**WE ARE AN EQUAL OPPORTUNITY EMPLOYER.** Applicants are considered for position and are evaluated without regard to mental or physical disability, race, religion, sexual orientation, color, gender, national origin, age, marital status, military or veteran status or any other protected local, state or federal status unrelated to the performance of the work involved.
We all have a story. Acceptance Insurance (FACO) is both an omnichannel insurance agency and insurance carrier operating in 13 states across 340 locations. Headquartered in Nashville, TN, Acceptance has been a trusted insurance provider for over 50 years.
Our 1300-plus team members focus on developing long-term relationships by meeting customers where they are. We provide our customers with more flexibility and specialized products and services designed to meet their specific needs. Weve got the support systems of a major insurance company and we work hard to be a part of and make a difference in our communities.
Our company culture is driven by team member focused benefits, professional development opportunities, and programs which acknowledge and reward the hard work of our team. **We believe Everyone is Someone.**
If youre looking for a challenging and rewarding career helping hard-working people deal with lifes uncertainties, wed love to talk with you about joining the Acceptance team! Our team members make the difference. We offer competitive compensation packages, incentive plans, full benefits, lots of opportunities for career growth and advancement, and a fun, team-oriented environment.
**Come join our team!**