Job Details
Overview:
HSS a Tarian company specializes in managed security services in both physical and virtual high-risk environments keeping the excitement out of security since 1967. We partner and serve with organizations in healthcare, aviation, schools, and other settings where safety and security are top of mind. With nearly 3,500 highly knowledgeable security and support staff, HSS a Tarian company protects its partners and communities through healthcare technology management, integrated security services solutions, and an ingrained ability to assess and de-escalate situations in physical security. More information about HSS a Tarian company can be found on our website.
POSITION SUMMARY:
The Dispatcher is an essential component of the HSS a Tarian company Security Operations Center which operates 24 hours a day and seven days a week. The SOC provides critical on-demand service to HSS a Tarian company customers through centralized coordination of all security services. As the first point of contact for security calls for service, the successful candidate will be able to balance excellent customer service with the ability to handle emergency situations quickly and decisively. Specific responsibilities include: emergency and non-emergency call taking, intrusion and duress alarm monitoring, and viewing CCTV footage from multiple locations.
Compensation: $22.00/hr
Shift Details: Flex 40 (must be willing to work all shifts)
Responsibilities:
ESSENTIAL DUTIES & RESPONSIBILTIES
- Answers, documents, and dispatches all incoming calls for Security Services according to established protocols in a prompt manner.
- Thoroughly and accurately documents/enters all calls to enable security officers to complete their duties within the established time frames.
- Monitors CCTV footage from multiple facilities and perform regular "virtual patrols" of said facilities. Report any irregularities to the appropriate security personnel.
- Maintains a professional demeanor and adheres to established dispatch protocols at all times
- Follows specific procedures for individual facilities.
- Monitors and dispatches alarms that terminate into the SOC.
- Makes notifications as quickly as possible to prevent injury to employees or damage and loss of property to clients.
- Assists with scheduling when central scheduling is off duty in order to keep all facilities properly staffed.
- Monitors and answers emergency help phones and access control systems at client facilities.
- Reports all system problems in a timely fashion.
- Works and interacts with other employees, drivers, officers, customers, supervisors, guests, medical personnel, and possibly patients.
- Provides SOC with on call support as assigned.
- Performs other job-related duties as assigned.
Qualifications:
Education and Experience:
- Minimun age requirement 21+
- High School Diploma or GED
- Two (2) years of customer service and/or call center experience
- Previous dispatch or security experience preferred
- Excellent communication skills (written, verbal, and listening)
- Clear and effective phone skills
- Proficiency with office computers and Microsoft Office software
- Ability to type a minimum of 35 wpm
- Ability to work as part of a team
- Excellent customer service aptitude
- Ability to multi-task and remain organized
- Ability to remain calm under pressure
PHYSICAL DEMANDS & WORK ENVIRONMENT
While performing the duties of this job, the employee will spend approximately 75% of the time sitting and will walk or sit 25% of the time; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; occasionally the employee will stoop, kneel, or crouch. The employee must occasionally lift and/or move objects up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Frequently engages in mental concentration, analysis, and formulation.
Our full-time positions offer role specific on-the-job training, career paths, and a full range of benefits:
- Medical, Dental, and Vision Insurance
- Supplemental Medical Reimbursement Plans
- We offer paid leave and paid time off in accordance with federal and state requirements.
- Paid Holidays - The schedule of paid holidays may vary by location.
- 401k Plan & Free Retirement Planning Consulting
- Short-term & Long-term Disability Income Protection Benefits
- Life Insurance for Teammate and Family
- Employee Assistance Program
- Perks Discount Programs with 3,000 free classes from yoga to financial wellness.
- Wellness Program
- Pet Insurance
- Identify Theft Protection Plan
- RTD EcoPass available by location
HSS a Tarian company will consider all qualified applicants without regard to race, color, religion, sex, national origin or any other status protected by law.