Job Details
Customer Service Representative (DoD, Milpay, Civpay) in Andrews AFB , Maryland Teksouth has several openings for Milpay Customer Service Representatives at Andrews AFB, MD. This position will require an ability to pass a government background check.
**NOTICE: Teksouth is following all requirements as identified in Executive Order 14042 regarding COVID vaccination. For all Federal Contracts and all Teksouth employees supporting Federal Sites (including those assigned to work from home): Unless a Teksouth employee has approval for a medical or religious exemption, you must be fully vaccinated to continue working on a federal contract once the requirements of the Executive Order are applied to the contract(s) and no later than Jan 18, 2022. Weekly testing is not an option unless an approved exemption is in place. Employees must also follow all site requirements when working at a government location. As guidance is changed, we will update this policy accordingly.
Duties surround these key areas: Military Pay, Civilian Pay, Travel Pay, and Case Management System (CMS). This position is part of a rotational team and as such the specific duties for a given week will change based upon the rotation schedule. The following duties are not all inclusive.
Primary Duties, Tasks and Responsibilities
* Military Pay Contractor must be able to use the Joint Military Pay System, respond to military members pay inquires and prepare necessary documents to correct or input transactions to members satisfaction. Capable of briefing PCS inbound and outbound personnel on entitlements prepare necessary documents for incoming personnel to establish BAH and stop old entitlements. Prepare PCS documentation for personnel departing.
* Civilian Pay Contractor must be able to use the Defense Civilian Payroll System, respond to civilian members pay inquires and prepare necessary documents to correct or input transactions to members satisfaction. Capable of briefing PCS inbound and outbound personnel on entitlements prepare necessary documents for incoming personnel to establish BAH and stop old entitlements. Prepare PCS documentation for personnel departing
* Travel Pay Contractor must be able to use the Defense Travel System (DTS), assist members/employees with preparing DTS authorizations and or DTS vouchers, answering question concerning Travel entitlements. Prepare documentation for DOHA claims. Assist with DTS Debt Management. Work with Air Force Financial Service Center (AFFSC) on any manual travel/PCS vouchers submitted and or review and correct any voucher rejected from AFFSC.
* Case Management System (CMS) Contractor must be able to use CMS, prepare cases on members, and follow up with other organizations on case status. Close cases that have been completed so cases are not over 45 days old. CMS cases must be submitted within 5 days at of FSO submittal.
* Financial Service Desk (FSD)
Contractor will monitor and respond to an automated call distribution system from the 11CPTS customer base in respect to the above skillsets. Along with monitoring the phones, the contractor will provide support for the front counter. Accordingly, contractor must possess the professionalism, temperament, and skillset to be able to establish rapport with customers of all ranks, position and temperament.
Job Requirements:
* Experience with DTS and military travel
* Experience with MIL Pay and related systems
* Experience with CIV Pay and related systems
* Experience with Wide Area Work Flow WAWF
* CSR experience
Planning, Organization, Communication Skills, Typing, Data Entry Skills, Attention to Detail, Confidentiality, Thoroughness, Decision Making, Independence, Analyzing Information, Results Driven, and Ability to Work Under Pressure
Civilian Pay, Air Force Travel and MILPay experience
Teksouth values and engages the diversity of its teammates, customers, and business partners. EOE race/color/sex/sexual orientation/gender identity/disability/vet www.teksouth.com
**Requisition ID:** CUSTSERREP*COMPANY*1