Job Details
**Customer Service Representative**
New Milford, CT, USA Req #1552 Monday, January 31, 2022 The Customer Service Representative is responsible for providing superior customer service within established company guidelines and procedures. The associate will assist in directing customer inquiries to the correct department, provide solutions to customer issues, process orders, run reports daily to ensure customer data in accurate and requests have been responded to in a timely fashion.
Principal Duties and Responsibilities:
(Management may amend or assign additional duties and responsibilities to this job at any time)
* Offer superior service to our internal and external customers by responding to customer inquiries in a timely and professional manner.
* Process new orders received via EDI, email and or via phone.
* Review order data and confirm with customer any conflicting information.
* Allocate material to orders.
* Review backorders and ensure customers are well informed these order remain open.
* Review and provide shipment tracking to customers as needed.
* Process credit card payments for small package sales.
* Proactively follow up on orders to meet customer requirements.
* Process quality reports and invoices for Manager approval.
* Generate reports for new orders, open orders and others as requested by Manager.
* Provide support to Inventory Coordinator, Product Coordinator, Shipping and Production departments.
Qualifications and Key Skills:
(The following are representative of the education, experience, knowledge, skills or ability required for this position)
* Bachelors Degree preferred or equivalent work experience in Customer Service related field.
* Previous experience with Inventory Management preferred.
* Must be able to multitask and shift priorities as needed.
* Excellent customer service and data entry skills required.
* Skilled working with computers and MS-Office software (Outlook, Excel, Access & Word).
* Ability to apply common sense understanding to carry out instructions provided either verbally or in written form. Good analytical skills and ability to prioritize bases on customer and business needs.
* Excellent oral communication and written correspondence skills to clearly articulate issues and resolutions.
* Willingness to assist other departments as needed to meet customer requirements.
Odyssey is an Equal Opportunity Employer and does not discriminate against qualified applicants with regard to race, color, religion, age, sex, national origin, disability, sexual orientation, genetics or veteran status. In addition to federal law requirements Odyssey complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment. We offer a competitive compensation and benefits package. No relocation allowance will be considered unless specifically addressed. All applicants must be currently authorized to work in the United States. **Other details**
* Job Family Operations
* Pay Type Hourly