Job Details
Customer Service - Medical Records Department
Operations Description **Customer Service - Medical Records Department**
Verisma is a leader in Release of Information Automation Systems, with a client list of well-known health care organizations. We take pride in creating an environment that fosters innovation and professional development. Our mission is to offer unmatched customer service and superior solutions by building the best team in the industry.
This role greets and corresponds with patients and healthcare staff directly, and initiates the medical record release process by inputting data into Verisma Software. The ROI Specialist works quickly and carefully to ensure documentation is processed accurately and efficiently.
**Duties & Responsibilities:**
* Greet and provide excellent customer service to patients and healthcare staff; receive requests for medical records
* Process medical ROI requests in a timely and efficient manner
* Process requests utilizing Verisma software applications
* Support the resolution of HIPAA-related release issues
* Organize records and documents to complete the ROI process
* Read and interpret medical records, forms, and authorizations
* Interact with customers and co-workers in a professional and friendly manner
* Utilize reference material provided by Verisma to ensure compliance and confidentiality is always maintained
* Attend training sessions, as required
* Perform other related duties, as assigned, to ensure effective operation of the department and the Company
Requirements **Minimum Qualifications:**
* Qualified candidates will be vaccinated from COVID-19
* HS Diploma or equivalent
* 2+ years of experience completing clerical or office work in a healthcare setting
* Experience using general office equipment including desktop computer, scanner, Microsoft Office Suite to complete tasks
* Experience in a healthcare setting, preferred
* Knowledge of HIPAA and state regulations related to the release of Protected Health Information, preferred
***COVID-19 Update***
As we navigate these challenging times, our mission to Truth and Accuracy holds firm. It is with that focus that we reaffirm our goal to keep our employees, patients, and clients safe and ensure they feel supported. We have and continue to take steps toward maintaining the health and safety of our staff by following hospital guidelines, maintaining social distancing, enforcing mask-wearing, and requiring vaccinations.