Job Details
Retail Store- Assistant Manager Job Details Job Location New Bethlehem - New Bethlehem, PA Position Type Full Time Salary Range $11.00 - $11.00 Hourly Job Shift Any Job Category Retail Job Description **Making A Living - And A Difference**
Goodwill, founded in 1902 is an American nonprofit 501c organization that provides job training, employment placement services, and other community-based programs for people who have disabilities or other barriers preventing them from otherwise obtaining a job. Join the Goodwill team and help us help others.
**Assistant Manager Job Description**
Assistant Store Managers assist in developing, directing, and managing a retail store using efficient and approved business practices that will realize the greatest potential revenue from available material. They are responsible for the following duties:
* Review and analyze the results of store sales in order to establish performance standards, detect trends, and determine proper courses of action.
* Help develop the sales ability of disabled workers in order to prepare them for positions in competitive industry.
* Help train and motivate Sales Clerks to produce sales and perform their duties properly.
* Produce sales through the use of: display techniques: knowledge of the quality, characteristics, and merits of the merchandise and approved sales methods.
* Make routine operational decisions within organizational policy, when Store Manager is not available.
* Customer Service.
* Promote a friendly and welcoming environment for all customers at all times.
* Project a friendly, positive, and professional demeanor throughout the work day.
* Greet all customers as they enter the store in a positive and professional manor.
* Treat all customers equally with respect and kindness.
* Maintain a positive, team oriented relationship with fellow associates and supervisors.
* Actively greet and engage all customers while performing work duties.
* Assist customers in determining location and selection of desired merchandise.
* Immediately cease all work duties to assist customers.
* Answer all phone calls promptly and in a pleasant and professional manner while using the approved script.
* Maintain store cleanliness, organization, and sizing in order to promote a pleasant and safe shopping experience for all customers.
* Actively strive to resolve all customer concerns, complaints and conflicts while maintaining a positive and friendly attitude. Seek supervisor assistance if unable to personally resolve issue.
* Consistently monitor customer checkout times and provide prompt aid to appropriately expedite transactions.
* Process friendly, efficient, and accurate cash register transactions while focusing exclusively on the customer.
* Count change back to every customer.
* Thank every customer for their purchase and their support of the Goodwill Mission
* Demonstrate excellent customer service skills while also actively reinforcing Associate customer service job requirements.
* Possess an understanding of and a commitment to the Goodwill Mission.
* Demonstrate effective communication of the Goodwill Mission to customers, either verbally or through Mission related literature or messaging.
* Assists, maintains, and improves general conditions of the store in a way that will reflect and promote the high standards of Goodwill Industries.
* Maintains up-to-date store when Store Manager is not available.
* Monitor constantly for any suspicious customer or associate behavior and promptly report any instance of theft to a supervisor.
* Promote safe conditions for all customers and staff and perform proper fire safety procedures.
* Promptly report any accidents/incidents and unsafe conditions or actions to a supervisor.
* Assures that the premises of the store is clean, neat, and orderly and that all safety practices are observed; and that each person is aware of his/her responsibilities for the prevention of fires; assures that daily inspections are made just prior to closing of each store.
* Keeps Store Manager informed of progress and problems.
* Can schedule store associates using approved number of hours and providing appropriate and adequate manpower of the store when necessary.
* Displays merchandise in correct manner.
* Prepares merchandise for proper stock rotation.
* Operates cash register properly.
* Prepares required daily sales reports.
* Makes daily bank deposits.
* Other related duties as directed by the Manager.
Job Qualifications
* High school graduate or equivalent (minimum requirement).
* At least one year experience with retail sales or related experience and one year supervisory experience.