Job Details
* 21-Jan-2022 to Until Filled (CST)
* Retail & Operations
* Lenox, IA, USA
* Full Time
*Health, Dental, Vision. Life Insurance, 401K with employer match, Short & Long term disability, PTO, 11 Holidays, Bank Performance Award*
The Customer Service Representative/Teller position provides personalized banking services to current and prospective customers, consistently seeking to develop relationships and deliver excellence in customer service. This position will process transactions such as deposits, withdrawals and check cashing, advise customers of bank services for cross-selling and referral opportunities, open new accounts and complete file maintenance on existing accounts. We are looking for a team-oriented individual who is bilingual in Spanish and willing to go above and beyond for our customers and coworkers.
**Responsibilities:**
* Provide a consistent optimal customer experience, primarily handling customers' transactional needs (deposits, withdrawals, transfers, account changes, etc.)
* Balance daily transactions to ensure accuracy and efficiency.
* Answer or resolve customer inquiries regarding account activity and handle account maintenance requests.
* Cross sell products and services when appropriate with the ability to identify referral opportunities.
* Refer customers to other areas of the Bank to enhance relationships and build strong internal partnerships.
* Maintain a working knowledge of electronic banking services and communicate the benefits to new and existing customers.
* Assure confidentiality of customer information and adhere to all operational, security, risk and regulatory policies and procedures.
* Assist other employees, departments and branches to promote teamwork and excellent communication.
**Qualifications:**
* High School Diploma or GED required.
* Bilingual in Spanish preferred.
* 1-2 years of customer service and cash handling experience preferred.
* Experience in Microsoft Office.
* Strong interpersonal and problem-solving skills.
**Hours:**
Regularly Monday - Friday, 8:15 a.m. - 4:00 p.m., Saturday morning rotation
Location (city, state or zip code) You must select a location. Education status You must select an education status answer. Seeking for You must select a seeking status answer.