Job Details
Sonder is revolutionizing hospitality through innovative, tech-powered service and inspiring, thoughtfully designed accommodations combined into one seamlessly managed experience. Officially launched in 2014 and headquartered in San Francisco, Sonder is making a world of better stays open to all with a variety of accommodation options from rooms to suites and apartments found in more than 30 cities spanning eight countries and three continents. Sonders innovative app empowers guests by making self-service features and 24/7 on-the-ground support just a tap away. From simple self check-in to boutique bathroom amenities, we bring the best of a hotel without any of the formality.
Our Hospitality Agents are the face of Sonder and our boots on the ground throughout the city. This is one of the most versatile roles at the company and perfect for anyone who loves being on the go and finds fulfillment in serving our guests. You are a detail-oriented individual who thrives in problem-solving guest issues and satisfying guest requests throughout the day. If youre ready for an evolving and fast-paced environment that is focused on delivering amazing guest experiences, wed love to hear from you!
**AT SONDER YOU WILL:**
* Prepare back-of-house operations prior to new building launches, working cross-functionally with Onboarding, Property Management, and Hospitality
* Setup back of house operations across Sonders portfolio to support day-to-day operations including Property Management, Hospitality, housekeeping, and laundry
* Manage relationship with and communicate feedback to 3rd party logistics partners
* Coordinate furniture replacements to minimize internal hold time
* Prepare monthly orders for consumables, apartment items, and linen
* Train onsite team to support back of house organization and inventory to reduce shortages
* Develop an inspection process for our 3rd party logistics warehouse
* Ability to lift boxes up to 80lbs.
* Problem solve quickly and confidently
* Provide support on in-building storage cleanups
* Tech-savvy: this role requires an ability to use Google sheets, Inventory Management Systems, Slack, and Asana. SQL experience is a plus but not required.
* Implement scalable inventory system for apartment items, consumables, and laundry across the city
**WHAT WE LOOK FOR:**
* Warehouse experience is preferred but not mandatory
* Inventory management experience
* Strong organizational and communication skills
* Spacial awareness
* Experience maintaining OSHA compliance a plus
* A self-starter effective at working in both a team environment and independently
* Must have a valid drivers license
* Comfortable working in a start-up environment
* Schedule flexibility a plus
*This position is contingent upon your ability to provide proof of being fully vaccinated against COVID-19 (currently one dose of the Johnson & Johnson vaccine or two doses of the Pfizer or Moderna vaccine) to pass the pre-employment requirement. Individuals with medical issues or religious beliefs or practices that prevent them from getting the vaccine may request an exemption from the vaccine requirement.*
We also have great benefits to make your life easier so you can focus on what youre best at:
* Competitive compensation
* Generous stock option plan
* Medical, dental and vision insurance
* Exempt team members have paid time off. Non-exempt team members accrue paid time off.
* Annual free credits and discounts to stay in Sonders
* A company with a huge vision, a dynamic work environment, and a team of smart, ambitious and fun to work-with colleagues!
**We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status or other protected classes.**
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