Job Details
Overview:
? The Automotive Service Dispatcher plans, organizes, leads, and controls the flow of service work through the service department in a professional, timely manner while ensuring quality repairs at a fair cost to customers. We deliver the highest quality service while maintain the highest level of customer satisfaction.
The ideal candidate has a high school diploma or GED, at least 2 years Automotive Shop Experience, dispatcher dealer-level or large facility experience. An unrestricted driver's license and a clean driving record. He or she must be able to work productively in a fast-paced team environment and must have a positive attitude, professional appearance, great communication skills, and the ability to deliver world class customer service.
In addition to competitive pay, we offer our employees: Health, Dental, Vision, Life, 401K, Health &Wellness Program, community involvement and company paid vacation and holidays.
Responsibilities:
- Implements and maintains an effective dispatch system.
- Schedules shop work to facilitate maximum productivity in accordance with dealership policy and the technician skill level required.
- Prepare service invoices and timecards for processing.
- Reviews repair orders turned in by Service Technicians to ensure accuracy of work completed.
- Ensures that technicians follow warranty procedures.
- Ensures that required documentation is complete and is in compliance with regulations and standards.
- Communicate directly with service advisors regarding the status of the service work as well as the estimated time for completion so that customers can be informed.
- Demonstrates behaviors consistent with the Company's Values in all interactions with customers, coworkers, and vendors.
- Performs other duties as assigned.
Qualifications:
- 2 years' Automotive Shop experience!!
- Ability to distribute work to Service Technician in a fair manner according to their skill level.
- Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress.
- Excellent interpersonal skills to interact professionally with customers, vendors, and staff.
- Safety and customer service oriented.
- Able to bend, kneel, squat, stand, and lift heavy objects as needed.
- Professional appearance and work ethic.
- Valid California driver's license with a clean driving record.