Job Details
Summary: Prepares and maintains documentation relating to customer casino credit, check cashing processing and maintenance of such accounts.
Engagement Expectations:
We believe that team member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors:
- Smile, display energy and open body language.
- Proactively greet team members and guests, initiating interaction to provide service.
- Always use a positive parting remark to end the conversation.
Essential Job Functions:- Verifies and posts confidential credit information and identification credentials into the patron's credit line.
- Processes casino credit applications and maintains customer files.
- Makes direct contact, either by phone of face to face with customers when taking credit applications.
- Makes direct contact with banks and consumer credit reporting agencies and casino credit reporting agencies.
- Makes direct contact with other casinos to obtain and document patron casino credit information. Inputs and authorizes new check cashing customers to computer system.
- Audits mail-in markers payments, return check logs, and return marker logs.
- Suspends customers with return check. Reviews and processes win/loss statements.
- Performs all other duties as assigned.
Qualifications: - High School diploma or GED required as well as one year of general office work experience.
- Must be computer literate and detail oriented.
- Must be able to work flexible schedule, weekends and holidays.
- Ability to obtain and maintain all necessary licensing.
Physical and Mental Demands:- Regularly required to see, hear, talk, sit and use hands to finger, handle, or feel.
- Frequently required to reach with hands and arms.
- Occasionally required to stand and walk.
- Frequently required to meet deadlines.
- Able to interact with others while maintaining a positive and courteous demeanor.