Job Details
** Mortgage Servicing Team Member, Marlborough/Chelmsford, Full-Time**
**Job Category****:** Mortgages **Requisition Number****:** MORTG03517 Showing 1 location **Job Details**
**Description**
Mon - Fri: 8 AM - 5 PM, Alt. Saturdays 9-3 (40 Hours)
Summary/Objective:
The Mortgage Servicing Team Member is responsible for ensuring the input, auditing and maintenance of all mortgage data.
**Essential Functions:**
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Answer incoming phone calls, as part of a phone queue, to address member questions and requests
* Input and book all mortgages on the DCU's servicing platform, quote and accept payoffs, and respond to various member servicing inquiries and requests.
* Perform file maintenance duties including, but not limited to: discharge research and preparation, loan corrections, subordinations, credit disputes, research GL variances, and loss draft processing
* Complete assigned service requests within the established department timeframes and effectively communicate with members as needed.
* Assist and support functions for loan boarding and preparation of documents for loan sales
* Process department inbound correspondence receive through e-mail, fax or standard mail.
* Perform support functions to ensure all closing and post closing processes are complete.
* Ensure compliance with all applicable state and federal laws and regulations.
* Perform other job-related duties as assigned by Managers(s).
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Job Competencies:
* Applied Learning
* Communication
* Initiative
* Decision Making/Problem Solving
* Quality Orientation
* Work Standards
* Adaptability
* Customor/Client Focus
* Planning and Organizing
* Teamwork
Education and Experience Requirements:
* High School diploma or equivalent
* 1-3 years mortgage or related experience
Additional Eligibility Requirements:
* Technical skills (word, excel, outlook etc.)
* Professional written and verbal communication skills
Supervisory Responsibility:
None
Work Environment:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopier/scanner, filing cabinets, and fax machines.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is a largely sedentary role. While performing the duties of this job, the employee is regularly required to stand, talk, hear, and use hands and fingers to handle, feel or operate objects, tools or controls and to reach with hands and arms.
**Travel:**No travel is expected for this position
Service Excellence: The DCU Way:
All employees are expected to provide service excellence the *DCU Way* through teamwork and by providing quality service to internal and external members, incorporating the Guiding Principles of DCUs culture:
* People come first
* Do the right thing
* Make a difference
Bank Secrecy Act (BSA):
All Credit Union employees are required to complete all BSA related training annually and maintain knowledge of current BSA policies, specifically those related to functions performed within the department and identify and report possible suspicious activity.
**We are proud to be an EEO/AA employer M/F/D/V.**
**Qualifications**
**Skills**
**Behaviors**
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**Motivations**
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**Education**
**Experience**
**Licenses & Certifications**
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)