Job Details
Server - American Airlines FlagshipLounge
** Server - American Airlines Flagship Lounge**
**Summary**
The Flagship Server is responsible for engaging with guests for the servicing of all food and beverage items, adhering to established rules and sequence of service and outlined dining etiquette standards. Responsible for taking food and beverage orders, coordinating with the kitchen to ensure timely service and quality of the food and providing the highest quality of service to the customer at all times.
**Essential Functions**
* Interacts with all dining guests to present all menus and take all food and beverage orders
* Maintains knowledge of spirits and extensive wine list
* Serves all food and beverage items using established rules and sequence of service
* Responds to the food and beverage needs of guests
* Prepares and maintains dining space appearance and environment to established standards
* Maintains all operating equipment including china, glass and flatware to established standards, maintaining overall appearance of lounge standards
* Assists Bartender, Attendant, and Host as required
* Sets-up breakfast, lunch and dinner service
* Presents check for payment as necessary
* Follows HMSHost customer service, adult beverage and payment handling policies and procedures
* Ensures a positive guest experience for all customers and resolves customer complaints in a manner consistent with policy, and with customer satisfaction in mind
**Minimum Qualifications, Knowledge, Skills, and Work Environment**
* Must meet state minimum age for serving alcoholic beverages
* Requires at least 4 years of closely related serving experience, including experience in a premium airport lounge or fine dining restaurant establishment
* Requires ability to demonstrate tact and discretion in interactions with premium clientele
* Requires ability to maintain a presentable and polished appearance in keeping with service standards for premium clientele
* Demonstrates the ability to interact with the customers and coworkers in a friendly, enthusiastic and outgoing manner
* Requires the ability to lift and/or move up to 40 lbs
* Requires the ability to walk, bend, twist, and stand to perform normal job functions
* Frequently immerses hands in water and water diluted with chemical solutions
Equal Opportunity Employer (EOE) Minority/Female/Disabled/Veteran (M/F/D/V) Drug Free Workplace (DFW)
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