Job Details
Job Details
Level
Experienced
Job Location
Cumberland University - Lebanon, TN
Position Type
Staff
Education Level
Associate's Degree
Travel Percentage
Negligible
Job Category
Information Technology
Job Details
IT Support Specialist
Job Description
The IT Support Specialist will work under the direction of the IT Support Services Manager and the Director of Information Technology and will serve as Tier 1 support for the university's IT support services.
Responsibilities:
Responsibilities include, but are not limited to:
- Provide front-line hardware and software support for employees' desktops and laptops, peripherals, printers and other technologies.
- Troubleshoot user account issues for employees and students.
- Support and maintain A/V equipment and classroom technology.
- Address advanced support cases by assessing inbound cases and assigning tickets to appropriate support personnel.
- Identify and report areas for improvement by assessing and evaluating incoming support cases.
Standard Expectations:- Experience troubleshooting Windows 10 operating systems.
- Must be familiar with common desktop and user administration paradigms and tools such as:
- System imaging
- MS Active Directory
- Antivirus/Antimalware tools
- Must have a basic understanding of computer networking.
- Must be able to provide advanced hardware and software support such as:
- Replacing failed hardware
- Operating system installation
- Be willing to work outside of standard operating hours, including nights and weekends, to provide support for various events on campus on an as needed basis.
- Candidate must be able to work in hot/cold conditions for I.T. projects. Must be able to carry up to 50 pounds, climb ladders, work in attics and underneath floors, and carry computer equipment across campus.
Qualifications and Skills:- Possess good organizational and communication skills.
- Strong interpersonal skills when dealing with internal or external clients.
- Good troubleshooting abilities when working on complex issues.
- Excellent customer service skills when assisting users with technical problems.
- Ability to use good judgment and prioritize work effectively.
Education and Experience:Minimum of an associate degree in IT or 1-3 years of relevant experience in a related role