Job Details
AVI Foodsystems seeks an experienced leader to join our team as a Branch Manager near Grand Rapids, MI.
The ideal candidate has experience overseeing a food and beverage services branch location, including managing customer accounts, operations managers, warehouse team members, and fleet/route drivers.
This is the perfect job for you if you're a food and beverage services leader with a successful track record in owning all activities of a branch location, including team management, succession planning, financials, and customer service.
Duties & Responsibilities:
- Maintain superior client relationships through customer visits and excellent customer service.
- Oversee the entire vending branch operation and team members
- Recruit, hire, train, and mentor the branch team members to serve our customers effectively and efficiently
- Act as a liaison among AVI's Headquarters Service Center, the branch location, and customers
- Create financial projections and plans
- Work closely with sales and dining teams to develop and retain new and existing accounts.
- Support company programs and branch goals
- Address customer inquiries/complaints within 24 hours
- Review reports from supervisors and managers regarding profitability at accounts
- Conduct monthly team member training and weekly team meetings
- Participate in community and trade events to enhance business associations
- Develop, in conjunction with the Regional Director, in-house promotional activities
- Develop succession plans
Requirements:
- At least three (3) years experience in a management role
- Previous experience in vending/food service is preferred
- Exceptional communication skills, both verbal and written
- Outgoing personality and ability to communicate with all levels within AVI, as well as external entities
- High level of service orientation
- Ability to thrive in a fast-paced, ever-changing environment
- Willingness to be "hands-on" when needed
- Good driving record
- Professional presence
Benefits:
AVI offers:
- A family culture and atmosphere
- Competitive compensation
- Health, dental, vision, and life insurance for full-time team members
- 401(k) with a generous company match
- Paid vacations and holidays
- Immense training and growth opportunities
We conduct pre-employment drug testing. EOE