Job Details
Description:
SHIFT: 3pm-11pm (Shift subject to change based on business needs)
Job Overview:
The Specialty Restaurant Manager projects a sense of passion and urgency towards delivery of excellent guest service and quality products. The Manager instills in all his or her staff the same sense of passion and urgency for excellent guest service and quality products. The Manager interacts with guests and staff with a sense of calmness and desire to resolve problems amicably and to a point where all parties win. The Manager proactively takes control of front-of-house operations and hires, trains, develops, coaches, re-assigns, and terminates staff as required and consistent with the WCHGA Expectations Guide in order to deliver a level of guest service and a food outlet experience unmatched by any competitor. This position reports to the Director of Food and Beverage.
Purpose:
Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.
Value System:
Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.
Duties and Responsibilities:
Identifies and defines operational needs within the restaurant (and other outlets or areas, if assigned) and implements solutions which result in beneficial changes to assigned operations
Abide by all State, Federal, and WCH requirements pertaining to serving alcohol
Develops and implements customer service training programs as needed and assures outstanding service to all guests at all times
Directs the development and administration of controls for all phases of assigned outlets in an economical and profitable manner while maintaining established standards
Develops staffing schedules that assure the highest service levels with maximum productivity
Develops and monitors status of budgets
Responsible for profit/loss of assigned operations
Counsels, guides, trains, and instructs assigned personnel in the proper performance of their duties
Continually seeks new methods and programs to promote the restaurant and the property as a whole
Obtains and retains all pertinent information regarding daily promotions, Food and Beverage specials, property promotions, station assignments and scheduled entertainment and assures that all staff are informed of said information
Assumes special projects as needed per the direction of the immediate supervisor
Development of wine list and effective control of all alcohol
Participate in promoting outlet via social marketing channels
Other duties & responsibilities as assigned
Requirements:
Job Requirements: (please ensure you meet the listed requirements prior to applying)
High School diploma or GED - required
Bachelor's Degree in Related Field AND two (2) years Supervisory experience - required
o OR Four (4) years' experience in a Management position - required
o OR Three (3) years' experience in a Supervisory position with Wind Creek Hospitality- required
Minimum of two (2) years' experience in a Supervisory or Management position in a Specialty Restaurant
Problem solving and decision making ability required
Interacts with guest to obtain feedback on product quality and service levels
Extensive knowledge of food products and service techniques required
After hire, successful completion of Responsible Vendor Alcoholic Beverage Service and TIPS training required to retain position
After hire, successful completion of ServeSafe Sanitation training required to retain position
Ability to maneuver in all areas of assigned outlets, including all food and beverage service areas, required
Ability to lift and carry up to forty (40) pounds required
Ability to respond calmly and make rational decisions when handling guest and employee conflicts required
Willingness to travel and participate in training when directed required
Proven ability to develop a budget required
Proven ability to understand financial data and manage to a budget required
Excellent verbal and written communication skills required
Ability to work with a computer based time and attendance, and/or client-booking systems, as well as the Micros Point of Sale system preferred
Must successfully pass job interview, including a guest service audition
Must be able to work independently and as part of a team
Must be able to work and deal effectively in a diverse, ever-changing environment
Must have a Tribal Gaming License (or the ability to obtain and maintain a license) is required for this position
Must have willingness and ability to work in a smoke/secondary smoke environment
Willing to work odd and irregular hours
NATIVE AMERICAN INDIAN PREFERENCE IN HIRING POLICY SHALL BE ADHERED TO AT ALL TIMES On-line applications are accepted at For internal employees please submit your Internal Job Posting Form to your property's Human Resources office.
Complaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO of Wind Creek Hospitality.