Job Details
**Rockies**
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** Front Desk Agent - Full Time - Year round - Zalanta Resort - Heavenly**
Date: Feb 28, 2022 Location: South Lake Tahoe, CA, US
Company: Heavenly Mountain Resort Shift Type: Year Round If you want to work for a different kind of ski resort, youve found your perfect match at Heavenly. With a massive mountain full of off-the-grid terrain and incredible views of Lake Tahoe, Heavenly is for those who want to go big and forge their own path. From on-mountain concerts to world-famous aprs ski parties and a one-of-a-kind DJ CAT, Heavenly exudes high-energy from first chair to last call. **Come be a part of the team committed to delivering a refreshingly unique ski experience.**
***As of Nov. 15, 2021, Vail Resorts will be requiring all employees across North America to be vaccinated for COVID-19***.
The front desk agent is responsible for providing genuine and authentic guest service according to brand standards. This is completed through the check-in/ check-out process, guest phone calls, managing folios correctly, guest requests and all other guest interactions. A front desk agent shows empathy when dealing with guest issues and seeks a manager when large issues arise. Must be knowledgeable of hours of operation for mountain outlets and provide accurate information to guests.
**Responsible for including but not limited to:**
* Performs the full range of front desk responsibilities for hotels and condos
* Welcoming guests and/or homeowners to facility
* Registering and assigning accommodations
* Obtaining payments
* Issuing card/room key
* May provide information on amenities, services and directions to guests; responds to questions.
* Maintains records of room availability and guest accounts.
* Checks departing guests out and closes out account.
* May coordinate receipt and delivery of messages for guests.
**Job Requirements:**
* High school diploma required; college degree preferred, specifically hospitality degrees
* Previous customer service experience preferred, specifically hotel and Marriott experience
* Understanding and use of Word, Excel, Outlook required. Knowledge of hotel systems preferred
* Ability to read and comprehend complex correspondence in English required. Ability to effectively present detailed information both verbally and in written form to guests and employees throughout the organization.
**Reach Your Peak at Vail Resorts.** As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests *and* our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether youre looking for seasonal work or the career of a lifetime, join us today to reach your peak.
*Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.*
Requisition ID 413967
**Nearest Major Market:** Sacramento