Job Details
** APPLICATIONS SERVICE MANAGER**
**Job Category****:** Project Management **Requisition Number****:** APPLI001037 Showing 1 location **Job Details**
**Description**
Summary:
Burrow Global Plant Services Division is seeking an experienced Applications Services Manager to run a managed services platform model for the CTC Business Unit. A senior management role to oversee transition of application services from 200+ suppliers to strategic partners and work as a liaison between Platforms and Partners. The role requires collaboration across platforms and partners to execute the strategy. The role requires in-depth knowledge of IT (focus on Applications), IT Services categories, and Sourcing Constructs. The objective is to manage supplier relationships, support contract management, communicate expectations between platforms and partners, provide overall guidance, issue resolution and management during execution of ADM Managed Services contracts.
Key Responsibilities:
Lead the overall execution of ADM Managed Services strategy
Manage overall transition, manage issues, escalations and provide decision support
Oversee and set strategic direction on key supplier relationships and participate in maintenance of these relationships
Drive Supplier Relationship Management framework implementation, working closely with Procurement and Platform teams to ensure that all elements of contracts are met by suppliers in the spirit of a long-term partnerships
Work with Platform teams to facilitate changes in application portfolio awarded to partners (application list and service levels)
Actively work with Procurement and Platform teams on strategic sourcing and ensuring compliance with Managed Services strategy
Provide subject matter expertise in Application Run / Maintain, IT service management, supplier transitions, and supplier relationship management
Skills, Education, and Experience Requirements:
Experience in Contract Management, SLA & Performance Management, Supplier Risk Management, Large Scale Transition & Transformation
10 -15 years of progressive mgmt. experience including IT / Operations strategic sourcing
Previous experience managing applications within an Enterprise environment/company
Previous experience in technology-oriented and services industry
Bachelor's degree in CS, MIS or equivalent business management field required. 10+ years experience required.
Previous Chevron or oil/gas experience would be a plus
Although the manager sits in Houston, TX, the selected candidate is preferred to sit in Houston but is not required. The selected candidate will need to sit in the US and be able to support Central Time Zone.
Leadership Competencies:
Solid knowledge of procurement and supplier governance systems / processes / sourcing models
Good knowledge of business mgmt. & financial planning
Ability to foster teamwork and collaboration
Strong presentation and excellent interpersonal skills
Deep knowledge of project mgmt. principles & techniques
Excel and data analysis of an application portfolio
Technical Competencies:
Solid knowledge of procurement and supplier governance systems / processes / sourcing models
Good knowledge of business mgmt. & financial planning
Ability to foster teamwork and collaboration
Strong presentation and excellent interpersonal skills
Deep knowledge of project mgmt. principles & techniques
Excel and data analysis of an application portfolio
**Qualifications**
**Skills**
**Behaviors**
**Required**
**Leader****:** Inspires teammates to follow them
**Detail Oriented****:** Capable of carrying out a given task with all details necessary to get the task done well
**Functional Expert****:** Considered a thought leader on a subject
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**Motivations**
**Required**
**Growth Opportunities****:** Inspired to perform well by the chance to take on more responsibility
**Ability to Make an Impact****:** Inspired to perform well by the ability to contribute to the success of a project or the organization
**Goal Completion****:** Inspired to perform well by the completion of tasks
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**Education**
**Required**
Bachelors or better in Computer Engineering or related field.
**Experience**
**Preferred**
**10 years:** Applications Services Manager -I.T.
**Licenses & Certifications**