Job Details
**Application Support Specialist - Nicholasville, KY**
**LockNet is looking for growth-oriented professionals to join our IT team. If you are looking for a long-term opportunity to widen your experience in IT operations and are a focused individual with excellent listening and people skills, we'd love to have you apply!**
**You would make valuable contributions by:**
* Exhibiting profound knowledge of operating systems, hardware, and software.
* Effectively and efficiently using logical thinking and problem-solving skills while handling multiple priorities with varying time restraints.
* Demonstrating interpersonal skills and proficiency in business vocabulary to effectively represent the company.
* Utilizing excellent interpersonal communication skills to translate technical knowledge into actionable directions for employees.
**Your job-specific tasks would also include responsibilities such as:**
* First responder for all issues related to internally developed software.
* Utilize existing service desk request system to analyze and prioritize issues, requests for assistance, troubleshooting, and processes.
* Maintain ownership of application issues until resolved.
* Monitor, evaluate, and address system-generated emails, exceptions, and requests as appropriate.
* Administer user accounts and access privileges of internally developed software.
* Escalate issues to software developers or senior IT staff when appropriate.
* Interface with internal and external users to implement solutions.
* Update and maintain a knowledge base of common problems and resolutions.
* Setup users and hardware as needed.
* Assist with training and testing as required.
* Adherence to company security policies for the creation of user accounts and access privileges.
* Proactively identify recurring issues and research options to resolve them.
* Other Duties as assigned.
**Application Support Specialist Skills/Requirements**
This opportunity encompasses a wide scope of opportunities to contribute your strengths and learn from the strengths of your team members.
Minimum qualifications include:
* Minimum 2 years working with LockNet proprietary software applications highly preferred.
* Ability to document, analyze, track, and communicate testing results.
* Excellent oral and written communication skills.
* Adept at troubleshooting using various methods to deduce root cause and suggest resolutions.
* Ability to present and translate technical information in a way in which end users can easily understand and developers can quickly take action upon.
* Ability to learn new applications and testing tools.
* Ability to learn basic SQL query commands.
* High attention to detail and the ability to move from task to task as called upon.
Minimum physical requirements include:
* Frequently required to walk, stand, sit; and reach with hands and arms
* Occasionally required to lift and/or move up to 50 pounds
LockNet is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, or protected veteran status.