Job Details
Tishman Speyer creates vibrant destinations and dynamic environments that inspire innovation and connected communities. As a diversified developer, operator, and investment manager of top-tier real estate in 33 markets across the globe, our business choices are driven by the belief that real estate should unlock human potential. Tishman Speyer's diversified portfolio spans market rate and affordable residential communities, premier office properties and retail spaces, industrial facilities, and mixed-use campuses. We create state-of-the-art life science centers through our Breakthrough Properties joint venture, and foster innovation through our strategic proptech investments. By combining global perspective with local expertise, and a personalized approach, we are able to anticipate our customers' evolving needs. We were the first real estate company to introduce asset-wide amenity services through our ZO platform, and the first traditional real estate company to create its own flexible space and coworking brand, Studio.
Since our founding in 1978, Tishman Speyer has acquired, developed, and operated 522 properties, totaling 218 million square feet, with a combined value of over $129 billion (U.S.). Tishman Speyer currently has approximately $68 billion in assets under management, including iconic properties such as Rockefeller Center in New York City, The Springs in Shanghai, TaunusTurm in Frankfurt, and Mission Rock in San Francisco.
Summary of the Position:
Tishman Speyer is looking for a Coworking Hospitality Assistant to join the Studio team in San Francisco.
Our Studio team is central to the member experience. Beyond just a beautiful workspace, our top priority is to create a hospitable, welcoming, and fun environment that gets our members excited to come to work each day. As a Hospitality Assistant in San Francisco, you'll help to provide an elevated experience for members by assisting with daily operations, building relationships, maintaining the space and upholding Studio standards. This Hospitality Assistant will report to the General Manager of the Studio space and is an integral part of the Studio team.
Key Responsibilities:
Operations:
- Ensure general cleanliness of the entire Studio space including keeping the space tidy
- Clean and reset conference rooms to Studio standards after member use
- Preform and record hourly inspections of the Studio floors following all Studio standards
- Stock and rotate products to maintain appropriate inventory for all Studio supplies
- Maintain pantry area - ensure proper condition/cleanliness of space, upkeep equipment according to sanitation standards, brew coffee, load/unload dishwasher, etc
- Assist in member move-in (furniture removal, office set up) and move-out (reset offices)
- Assist with special projects, tasks, or side duties assigned by GM, AM, or Ambassadors
- Report maintenance issues through the building's work order system and ensure resolution
Hospitality:
- Provide proactive and warm service to help maintain member satisfaction, develop member relationships, and foster community connections
- Build relationships with members to ensure customer satisfaction
- Assist in event execution including event set-up, break-down, arranging furniture, AV needs
- Prepare for member tours by ensuring cleanliness and overall staging of the workspace
- Relay any customer service issues, equipment defects or safety hazards to management
About you:
Qualifications:
- High school diploma or equivalent required
- Experience in hospitality, food service, barista/bartender, or space operations a plus
- Due to the nature of the role this position requires onsite presence
- Ability to read, speak and write the primary language used in the workplace
- Legally authorized to work in the United States
- Must be able to lift up to 50 pounds on a regular and continuing basis
- Must be able to stand and exert well-paced mobility for up to 8 hours in length
- Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks
Critical Competencies for Success:
- Excellent interpersonal, organizational, communication and multitasking skills
- Passion for working with people, creating amazing experiences, and leading with hospitality
- Takes initiative and is a proactive contributor always focused on continuous improvement
- Attention to the small details, ensuring quality and standards are never compromised
- Eager to be a part of a fast-paced and dynamic work environment
Community-Focused Requirements:
- You aim to surpass expectations, not just get the job done but go above and beyond
- You are a pioneer that thinks out of the box to foster creativity and innovation, and are not afraid to take risks
- You are always asking yourself and others how we can make things better and actively seeking out feedback to improve your own performance, your team, and the community
- You will roll up your sleeves because no task is too big or too small - you are team player and willing to help with any task
- You put your customers and team first and make decisions in their best interest. You do what is right and act with integrity and honesty
- You find a way to make the member happy in each interaction so they walk away with a smile
- You make great effort to build relationships with the entire Studio community including members, fellow ambassadors, partners, vendors, and building management
The base compensation range for this role is $48,000 - $50,000. This role is also eligible for a discretionary annual bonus, as well as access to our comprehensive medical, dental, and vision insurance, life and disability insurance, 401(k) plan (with matching contributions), wellness benefits and all other benefits afforded to full-time Tishman Speyer employees.
This base range reflects a number of factors including, but not limited to, relevant experience, skill sets, and/or licensure required of an individual in this particular role. The base range is also specific to members of Tishman Speyer's San Francisco team, as we've considered factors specific to this geography.