Job Details
Over the past few years, Brunswick has completed a significant transformation of its business, evolving to a pure-play marine operating company the authentic leader in the marine industry. Within this operating model, the purpose of the Business Acceleration division is to expand and diversify marine participation and generate new sources of value for Brunswick through boating services and business model innovation. Business Acceleration primarily focuses on end consumer solutions (B2C) and opportunities that increase new boater participation.
The acquisition of Freedom Boat Club in May 2019 was a game-changer and established Brunswick (and Business Acceleration) as a leader in boat clubs and the Boating-as-a-Service marketplace. The business has taken advantage of significant growth opportunities in the U.S., and internationally through a company-operated and franchise business model, and more remain. With over 400 locations across the globe, we are the world s largest members-only boat club.
Job Summary
The Dock Manager is a key role within Freedom Boat Club, as Dock Managers ensure a positive member experience, oversee a fleet of vessels, and develop strong teams. In addition to running daily logistics of the club location, the Dock Manager is expected to perform all duties required of the Dock Staff. This is a full-time, 40-hours-per-week position, with availability on weekends and holidays required.
Responsibilities:
- Hire, train, and supervise all dock staff to ensure our members are safe and receive the highest level of service at all club locations.
- Develop weekly dock staff schedule to maximize efficiency and review and approve payroll. You should insert yourself into the schedule to work the dock a minimum of 10 hours per week, depending on your location size.
- Review and analyze member comments weekly and take appropriate action, as required.
- Ensure all best practices and SOP s are followed as detailed in the dock manual, to ensure consistent service and safety are top priority.
- Maintain accurate fuel logs and ensure all vessels are fueled regularly.
- Create and execute a weekly cleaning and maintenance schedule to ensure all vessels are maintained in the best possible condition.
- Submit work orders and parts and supply orders in the fleet software system to ensure all needs are being addressed promptly.
- Correspond with members on all dock-related issues including but not limited to complaints, fuel disputes, vessel damage, and miscellaneous dock charges.
- Investigate member misconduct and escalate all incident reports to your manager.
- Acquaint yourself with local marina managers and harbor masters and promote a positive working relationship in your marina.
- Become familiar with local waterways and popular boating destinations surrounding your club to provide informative and safety-related information to members and staff.
- Provide process improvement input and suggestions to your manager.
- Establish and maintain a positive, cooperative team culture at your club location and with your peers and colleagues.
Requirements:
- High school degree
- Must be at least 21 years old
- Experience in and around boats is desirable
- Prior management experience is preferred
- Ability to maintain a calm, positive attitude during periods of high activity
- Highly effective communication skills and friendly customer service are required
- Must be a self-starter and capable of working unsupervised
- Ability to perform minor boat maintenance (engine oil, drive oil, filters, bilge pump, etc.)
- Physical ability to
- lift/carry up to 30 lbs
- Board and un-board boats dozens of times per day
- Clean boats often using a handle-mounted brush
- Kneel/stoop to clean the interior of boat compartments
- Vision adequate to read/manipulate handheld computer tablets