Job Details
***This role is based at our corporate offices in McLean, VA***This is your chance to be part of an in-house Commercial Strategy, Insights, and Analytics team of consultants to key functions across Hilton! The team consists of both embedded authorities who serve as strategic advisors to key partners and technical specialists who are proficient in advanced analytics techniques and tools. As a Director, Customer Insights, you will support Hilton's Customers, Brands, Marketing, Digital, Revenue, and Sales organizations, with special support for the executive leadership team. On the Enterprise Customer Insights team, reporting to the Senior Director of Customer Insights, you will work on innovative projects including customer journey mapping, as well as consumer and customer research related to new brand and business opportunities, loyalty programs, customer experience, and brand identities.HOW WE WILL SUPPORT YOUHilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:Go Hilton travel program: 100 nights of discounted travel with room rates as low as $40/nightHilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discountPaid parental leave for eligible Team Members, including partners and adoptive parentsMental health resources including free counseling through our Employee Assistance ProgramPaid Time Off (PTO)Learn more about the rest of our benefitsAt Hilton, we believe every Team Member is a leader. Our company is committed to offering leadership development opportunities through every step of a Team Member s career journey and at every level, both in our hotels and across corporate. Hilton s leadership development framework focuses on developing skills and business insight through a range of programs and approaches to meet varying learning needs and preferences.**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.HOW YOU WILL MAKE AN IMPACTYour role is important and below are some of the fundamental job duties that make your work unique.What your day-to-day will be like:Manage a team of qualitative and quantitative research specialists, providing mentorship into their projectsDrive highly visible and strategic custom research projects where you are playing the primary insights role, using qualitative and quantitative researchEvolve the strategic research function s strategy, including the customer journey program, growing in-house capabilities, and improving the insights end-to-end processHow you will collaborate with others:By working with other insights and research-related teams at Hilton on the operating model and overall governance process to be led by your team.You will partner with internal business partners and external research vendors (for vendor-led research projects) throughout research projects to align on research objectives, methodology, and reporting.What projects you will take ownership of:Example research projects include things like brand identity work, customer journey mapping, customer strategy, and segmentation work, customer trends monitoring, and loyalty program benefits research.WHY YOU LL BE A GREAT FIT You have these minimum qualifications:Nine (9) years of professional experienceSeven (7) years of work experience in market or consumer researchFive (5) years of experience managing a teamStrong communication skills and executive presence while speaking on behalf of the team to Hilton Senior leadershipIt would be useful if you have:BA/BS Bachelor s DegreeThree (3) years of experience within one of the following industries: CPG, Retail, Travel/Hospitality, or ConsultingWHAT IT IS LIKE WORKING FOR HILTONThe future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it s like to be on Team Hilton!It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws. Hilton s commitment to equal employment opportunity supports the attraction and retention of a diverse workforce that will enhance our effectiveness in attracting Team Members, customers, corporate partners, and owners.We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law. Please contact us if you require an accommodation during the application process.Job SummaryJob number: COR013UTDate posted : 2023-07-13Profession: CorporateEmployment type: Full-time