Job Details
Job Details, Customer Service Representative **Customer Service Representative**
**Customer Service Representative**
locationsUSA, Appleton, WI time typeFull time posted onPosted 30+ Days Ago job requisition idR1177954 Please Note: Job cannot be performed in the state of Colorado, USA.
Job Title:
Customer Service RepresentativeJob Description
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.**Essential Functions/Core Responsibilities**
These Customer Service Support roles are ***not your typical call-center positions!*** In this role, you will support our clients customers with ordering, booking, shipping, tracking, credits, product returns and quoting. We support the customer from the initial communication until the product is returned or received. This program if heavy on email communication support and will have some inbound phone time. There is no cold calling on this program.
At Concentrix, we offer many benefits including paid training, competitive wages, greater career potential and much more! This program will be a work from home position and Concentrix will provide the computer for this role.
As a Customer Support Associate at Concentrix, you'll provide exceptional service to customers and our clients by providing back office support services including compiling customer sales quoting information, email correspondence, data entry and analysis, processing and researching customer sales quotes. Strong computer skills, including MS Excel and multitasking skills are necessary for this role.
Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs)
Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
Maintain basic knowledge of client products and/or services
Prepare complete and accurate work including appropriately notating accounts as required
Participate in activities designed to improve customer satisfaction and business performance
May offer additional products and/or services
Track, document and retrieve information in call tracking database
May respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
**Candidate Profile**
* Hours of operation, must be willing and flexible to work during the following Monday-Friday 7:00am-7:00pm
* Saturday: Rotating Saturday's approx. 3 per quarter 9:00am-7:00pm
* Extended coverage 4 Saturday's per quarter: 7:00am-2:00am
High school diploma/GED required with three to six months of relevant experience preferred (customer service/clerical/administrative)
Courteous with strong customer service orientation
Strong computer navigation skills and PC Knowledge, including MS Excel
Ability to effectively communicate, both written and verbally
Dependable with strong attention to detail
Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
Tolerance for repetitive work in a fast-paced, high production work environment
Ability to work as a team member, as well as independently
Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
Flexibility in accepting schedule changes as needed
Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**CNX will be providing PCs for this position
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
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**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
*Concentrix is an EEO/AA/M/F/Vet/Disability Employer*
**msja*
*#wah*
Location:
USA, Appleton, WILanguage Requirements:
Time Type:
Full time ****Mission:****
**We will be the greatest customer engagement services company in the world, rich in diversity and talent. We will get there by embracing our culture.**
****About Concentrix:****
**Were a company like no other. We are fanatical about our staff and are constantly helping them grow and achieve their career goals. We are a global workplace that offers YOU infinite possibilities!**
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****Company Overview:****
**In a world full of average, we stand out. We believe experience is everything. Period. To achieve outstanding results, were disrupting the market by being absolutely obsessed with making our clients businesses better. We bring together the brightest and most creative minds in business, cutting-edge technology solutions, proven design thinking expertise and exceptional customer experience centers. Our clients notice the difference too in increased customer loyalty, improved business performance and differentiation in their markets. As a diverse, global organization, we have unconventionally fresh ideas and deliver extraordinary customer experiences for nearly 750 of the worlds best brands. Concentrix. A passionate company powered by passionate people.**
Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.