Job Details
Pay range: $23.00 to $25.00
Job Description:
- Under the supervision of the Regional, Field Service Manager install configure, service, and maintain information technology systems and applications on a Mac Device.
- Maintain a daily IMAC, Incident, and Refresh resolution rate of 5+ tickets per day.
- It is an onsite type role that does require strong people and communication skills along with a solid background in Workstation support.
- Minimum 3 years of work experience.
- The Individual must be able to work alone and within a team.
- The ability to follow defined processes and carry out various Operational type tasks.
- Strong ability to troubleshoot and isolate Level 2-type issues that are related to either Mac Hardware or Software environments.
- Advanced Experience in MAC Operating systems.
- Candidate should also know all Windows-related Hardware and Software type issues.
- Strong Experience in JAMF is preferred.
- Minimum 3 years of work experience.
Roles and Responsibilities:
- Setup and configuration of all MAC OS systems.
- Knowledge in Zero Touch Deployment for MACs.
- Provide 2nd Level Software Support.
- Knowledge of JAMF.
- Experience with JAMF self-service management and command line.
- Imaging and reimaging of MAC Laptops to the latest OS Version.
- Diagnosing and Troubleshooting MAC-related OS and Hardware problems.
- IMAC.
- Perform Software Installations on all apple devices.
- Smart Hands Activities.
- Provide remote support for users traveling or at home.
- Provide VPN support on Mac devices.
- Provide accurate asset information within the ticketing system to ensure an accurate asset database.
- Perform refresh of end-user devices in alignment with refresh schedules.
- Assist with Mac inventory activities as required weekly and monthly.
- Proper Documentation of End User Issues within Service Now.
- Backup and Restoration of End User Data.
- Create, modify, and maintain MAC processes and policies.
- Maintain an incident/IMAC resolution/closure rate of 5+ tickets per day.
- Ability to work in Active Directory for Windows if needed.
- Ability to work within Service Now.
- Strong ability to interact with Customers.