Job Details
Number of Job Openings Available:
1
Date Posted:
May 07, 2024
Department:
16008932 Revenue Cycle Management Registration Mercy
Shift:
Day/Evening (United States of America)
Shift Length:
8 hour shift
Hours Per Week:
28
Union Contract:
SEIU-4-Mercy Service Workers
Weekend Rotation:
Other
Job Summary:
Responsible for greeting and welcoming patients in person. Provides a standard registration process by collecting demographic and financial data for complex billing situations and enters information into the electronic medical record.
Key Position Details:
* 28 hour/week position
* Day/Evening
* 10AM - 6:30PM Every other Weekend Rotation
* Benefit eligible
* SEIU Represented Role
Training is required Monday through Friday 8:00 AM - 4:30PM for the first 3 weeks. After training, schedule may be scheduled between the following
* Monday -Thursday 330p-12a, Fri 130p-10p
Job Description:
Principle Responsibilities
* Greets and welcomes patient in person.
* Collects demographic and insurance information.
* Checks in and interviews patient to complete appropriate paperwork.
* Directs patient to their appointment or procedure.
* Documents any issues and resolutions in electronic medical record.
* Uses resources, tools and procedure to complete registration for complex accounts.
* May assist in scheduling add-on appointments.
* Verifies eligibility and benefits information for payers and interprets results focusing on complex billing situations.
* Obtains cost information and explains information to patient if necessary.
* Collects co-pay or deductibles.
* Assists and counsels patient with application process for available financial assistance programs.
* Provides technical or functional direction for employees.
* Mentors new staff.
* Uses resources, tools and procedures to complete accounts in assigned work queues.
* Assists patient in completion of request for information forms and submits to appropriate department.
* Other duties as assigned.
Job Requirements
* Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description, and High school diploma or GED preferred
* Associate's or Vocational degree preferred
* 2 to 5 years of revenue cycle or healthcare insurance experience required and
* 2 to 5 years of customer service experience required and
* 0 to 2 years of experience using computer including an electronic medical record, Microsoft Word, Excel and Outlook required and
* 0 to 2 years of general office experience required and
* 0 to 2 years of experience as a Patient Access Representative required
* Certified Application Counselors State of Minnesota - MNSure Licensure upon hire preferred
Physical Demands
Light Work:
Lifting weight Up to 20 lbs. occasionally, Up to 10 lbs. frequently