Job Details
JOB DESCRIPTION
Combining your in-depth automotive repair knowledge with your exceptional people skills, you'll manage customer relationships and frequently serve as a liaison between technicians and customers. You'll also select, coach, lead, train and supervise vehicle technicians while assisting with the purchase of parts, materials and equipment.
RESPONSIBILITIES
- Assign and schedule work duties to auto service staff according to individual skill level
- Serving all automotive service needs of customers
- Oversee the hiring and training of an effective auto service team
- Ensuring high teammate retention
- Maintain compliance with quality standards
- Developing customer satisfaction and retention
MINIMUM QUALIFICATIONS
- High School Diploma or equivalent
- 4 years of auto service technical experience
- 1 year of service manager or service writer experience
o Problem solving - customer complaints
o Aptitude to manage inventory, scheduling, equipment maintenance, etc. Capacity to lead and coach others
o Teammate and customer/communication skills
o Ability to recruit and select technicians and general service teammates successfully according to
store requirements
- Willingness to continue education and remain current in automotive repair issues
- Must have completed all the current and required Firestone Complete Auto Care store education
courses & modules required for this position.
- Must have valid automotive driver's license at all times in order to test drive customer's vehicles
Preferred:
2 year degree or equivalent
OUR CREW KNOWS BENEFITS
Health benefits that start on day one of employment, for all of our teammates:
- Paid vacation and holidays
- On-the-job training and company-funded ASE certifications
- Tuition reimbursement program
- 401(k) match
- Vision and Dental Coverage
- On demand pay (daily pay) program available
WHY FIRESTONE
Our Values Give Back To You
- Professional Development: No matter where you're at in your career, we've got the resources to help you level up.
- Community & Involvement: We pride ourselves on working with our local communities and giving back where we can.
- Integrity & Teamwork: Part of what makes our teams different is our drive to do things right, always, together.