Job Details
**Customer Advocate**
Location Ambler, Pennsylvania, United States Category Customer Support Save Job Customer Advocate to cart JOB DESCRIPTION **Job Requirements**
**About Phenom**
Phenom is a global HR technology company with the purpose to help a billion people find the right job. With an expertise in building AI-powered, scalable solutions, Phenom Talent Experience Management (TXM) personalizes and automates the talent journey for candidates, recruiters, employees, and managers with its Career Site, Chatbot, CRM, CMS, SMS and Email Campaigns, University Recruiting, Internal Mobility, Career Pathing, Diversity & Inclusion, Talent Marketplace, Gigs, Referrals, Hiring Manager and Analytics. As a result, employers improve their talent acquisition and talent management efforts by helping candidates find the right job, employees grow and evolve, recruiters discover top talent, and managers build teams faster. Phenom was ranked among the fastest-growing private companies in the 2021 Inc. 5000 and was a winner in the Business Intelligence Groups 2021 Artificial Intelligence Excellence Awards program for its sophisticated machine learning capabilities.
At Phenom, the customer advocate is a self-directed, highly accountable individual with very high social intelligence, and a natural inclination for problem-solving. Someone whod jump in with sleeves rolled up and make significant contributions to customer partnerships and internal stakeholders. This position is diverse in scope and offers significant exposure to the overall Phenom enterprise.
Responsibilities:
* Become an expert in leveraging the Phenom TXM platform to solve our clients challenges.
* Strong project management skills and ability to use data to guide decision-making and resource allocation.
* Support customers in finding the best ways of working within their business environment.
* Enable internal business leaders to achieve customer objectives by providing consultative guidance and support.
* Coordinate customer strategies with internal stakeholders.
* Identify patterns with a focus on process/business operations to allow scalability within the organization.
* Proactively reach out to clients to drive further adoption at existing customer accounts.
* Identify risk within the customer base and provide retention strategies as necessary.
* Be a customer evangelist.
**Work Experience**
* Five+ years experience at a Business-to-Business organization interacting with executive-level individuals
* Graduated with a BS/BA degree from a respected college or university.
* A detail-oriented, process-driven thinker with relentless follow-through.
* Ability to work in a fast-paced environment and ability to pivot based on business needs.
* Demonstrated ability to craft personal, succinct, professional emails to business executives.
* Willingness to go the extra mile for the customer while being patient, professional, and consultative.
* Excellent phone skills, phone etiquette, interpersonal, written, and oral communication skills.
* Good knowledge of SaaS platform basics and enterprise software space overall.
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