Job Details
What will I be doing?
As the On-Call Bell Attendant, you will be responsible for greeting guests as they arrive and depart from the property and assisting them with luggage.
Here's why you'll love it here - We offer an excellent benefits package to our on-call Team Members that include:
- Salary Range: $18.02 - $22.53 per hour
Our dedication to excellence is recognized and celebrated by some outstanding accolades including a Stevie American Business Awards Gold winner for Company of the Year in Hospitality and Leisure, ranked a top company by LinkedIn in Travel & Hospitality on its 2022 Top Companies Industry Edition list and becoming a Great Place to Work certified company, earning our 2022 certification.
Schedule Details: This position is On-Call. On-Call Team Members are generally scheduled 0-19 hours per week. Our Guest Services department operates 24 hours a day, 7 days per week. Hours of operation may vary based upon business needs.
Additional Responsibilities Include: - Opens front doors for all arriving and departing individuals. Greets all guests and assists with luggage, baggage handling, and transportation needs - Transport guest luggage to/from the point of arrival/departure to their assigned room and between room changes.
- Assist with unloading/loading of vehicles, guest requests and services, retrieval of items, etc.
- Accurately tag, store, and retrieve luggage from holding room.
- Identify and explain hotel facilities, fire exits, safety features and assigned room features to guests while escorting them to their room.
- Maintain complete knowledge at all times of all hotel features/services, including but not limited to hotel operations, room types and layout, rates, expected arrivals/departures, availability.
- Assist guests with concierge related services - Maintain knowledge of hotel functions, local restaurants, special events, city attractions, and guest amenities.
- Maintain an accurate Bell Log of guest calls and file in Bell Log Binder.
- Retrieve guest laundry/dry cleaning from their rooms and deliver to appropriate location.
- Deliver items to guest rooms promptly including: messages, mail, faxes, telefaxes, packages, flowers, sundry items requested by guest, gift items, guest experience amenity items, extra towels, bathrobes and other items.
- Deliver morning newspaper by 6:30 am to specified guest rooms.
- Monitor and maintain appearance of lobby areas and luggage holding room as well as polish/clean brass luggage carts.
- Offer Welcome Amenities to all guests - Maintain full stock of Amenity Drinks and Oshi Bori Towels, restock racks of rocks glasses and towels, and take old, used towels to Housekeeping for cleaning and retrieve when cleaned.
- Maintains the reader board and ensures communication of arrival and departure information.
- Place rollaway beds and refrigerators in guest rooms as needed and pick-up room service trays from guest hallways.
- Assist the valet team in greeting arriving and returning guests, issue and receive valet tickets, explain valet procedures, and valet cars (if applicable.)
- All other miscellaneous responsibilities as assigned and deemed appropriate by management.
What are we looking for?Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. We believe at the core of our success are our Team Members.
To fulfill this role optimally, you will need to possess the following minimum qualifications and experience: - High School diploma, GED or equivalent.
- 1+ years of customer service experience.
- The ability to bend, stoop, walk and lift/push/pull up to 100 lbs. with or without reasonable accommodation
- Excellent ability to communicate in English, both verbally and written
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: - 1 years of hotel/bell experience highly desirable
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.