Job Details
**Customer Service Coordinator**
**Job ID:** POR000382
**Area of Talent:** Corporate
**Category:** Finance
**Shift:** Day Job
**Location:** Orlando , FL
**Date Posted:** 03/01/2022
**Property:** DRI South Park
**Job Description**
When you start a career at Hilton Grand Vacations, you become part of a family committed to helping you succeed both professionally and personally. We invest in your success through outstanding benefit programs, including educational assistance, flexible work hours, and the best parental leave in the business!
The **Customer Service Coordinator** assists Collections management by making and receiving customer service calls, assisting with accounts requiring special handling, following applicable policies and procedures, and complying with all compliance, Quality Assurance and performance goals.
* Utilizes experience with a variety of call center concepts, practices and procedures in achieving performance, quality and compliance results and/or standards.
* Makes outbound and receives inbound calls to and from owners as advised by management.
* Documents all interactions with owners in account comments to include questions and/or concerns, payment arrangement details and such.
* Handles owner issues promptly, involving management as needed in order to completely resolve them, and emulate our Corporate Tenets.
****Why do Team Members Like Working for us:****
* Excellent health care options (medical, dental, and vision that encourage preventative care)
* Paid Time Off (PTO) that allows for rest, relaxation or recuperation
* All new Team Members are automatically enrolled in the HGV Retirement Savings Plan
* Our Go Hilton Team Member Travel Program offers up to 30 nights per year at our employee rate and 50% off at participating hotel-operated restaurants.
* Employee Stock Purchase Plan become an owner in our company. Eligible team members can purchase HGV common stock at a discount
**Qualifications**
****Types of Candidates Were Looking For:****
* High School Diploma
* Ability to work a flexible schedule
* Proficient in Microsoft Word, Excel, Outlook and PowerPoint
* Ability to work in a fast-paced environment, react quickly to changes and proactively resolve needs of leadership and department
* Ability to handle all matters with confidentiality and discretion
Explore a grand career with Hilton Grand Vacations ? where inspiration takes you places!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Benefits that support Team Member health and financial wellbeing.
Shout out to Tatsuya N. for going above and beyond! Guests staying at The Grand Islander, a Hilton Grand Vacations Club, went out of their way to recognize and acknowledge Tatsuya for his incredible customer service. Great work! We're fortunate to have Team Members like you. At Hilton Grand Vacations, we understand the importance of PTO. After all, were a vacation company! We prioritize PTO because time to relax and recharge is vital to Team Members overall health. We believe that by investing in wellness and encouraging time off, we foster growth and happiness. In addition, we offer exclusive discounts at our resorts, so Team Members can take incredible vacations and come back happier and healthier. View our openings at the link in our bio.