Job Details
As a leading provider of IT consulting and managed services, we cater to the small-medium business market across all verticals ranging in size from 1-150 and those having anything from a local presence to a national one. Our team thrives in a dynamic, fast-paced environment, providing various technical services to clients with diverse needs. We value knowledge, agility, and a team-oriented approach.
Job Summary:
We seek a dynamic and skilled Senior Systems Engineer / Network Administrator with 3-5 years of experience in IT, particularly within an MSP or corporate helpdesk setting. This role involves high-level consulting, system and network troubleshooting, and robust interaction with both internal teams and clients.
Everyone is expected to be a multi-tech aware and capable individual and we focus on never having anyone be just the printer guy.
Responsibilities:
- Provide advanced support for end users and customer networks, including on-site visits and remote support.
- Engage in all phases of client projects: presales, planning, implementation, and escalated post-sales support.
- Troubleshoot and diagnose issues across Windows environments, networking, and associated technologies.
- Maintain and upgrade system and network installations and configurations.
- Develop documentation to enhance team efficiency and support junior staff.
- Communicate progress and issues to management and clients regularly.
- Manage tickets and deliver timely solutions, ensuring high levels of client satisfaction.
- Participate in training and certification as directed by management.
- Operate outside standard business hours as required for project needs and client support.
Required Qualifications:
- 3-5 years of relevant IT experience (ideally in an MSP environment)
- Strong troubleshooting, critical thinking, and multitasking skills.
- Excellent interpersonal and communication skills, including proper phone etiquette.
- Experience with network protocols, DNS, DHCP, VPN, and familiarity with Cisco and SonicWALL technologies.
- Understanding of Microsoft 365 Administration, Active Directory, and Group Policy.
- Experience with helpdesk and remote support tools, preferably ConnectWise or Autotask.
- Valid US driver's license with a clean driving record.
Preferred Qualifications:
- Industry certifications (e.g., Microsoft, SonicWall, Cisco).
- Experience with Hyper-V, Intune, and other advanced technologies.
- Previous consulting and client-facing experience.
Personal Attributes:
- A pronounced work ethic with a thirst for knowledge.
- Confidence and modesty in client and team interactions.
- Ability to work well within a team and independently.
Application Requirements:
- Send a current, sharp resume.
- Cover letter describing why you are the ideal candidate.
- Outline of your 5-year career vision.
- Ability to pass a background check.
What We Offer:
- A challenging role with exposure to a variety of technical scenarios.
- Opportunities for personal and professional growth.
- A collaborative and supportive work environment.
We look forward to welcoming a motivated and talented individual to our team who is eager to advance their career and make a significant impact on our operations and client satisfaction.
Job Type: Full-time
Expected hours: 40 per week
Benefits:
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
Compensation package:
- Bonus opportunities
- Hourly pay
- Overtime pay
- Yearly bonus
- Yearly pay
Experience level:
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Experience:
- Help desk: 3 years (Required)
- Managed Service Provider (MSP): 3 years (Preferred)
Ability to Commute:
- Lenexa, KS 66215 (Required)
Ability to Relocate:
- Lenexa, KS 66215: Relocate before starting work (Required)
Work Location: In person