Job Details
** Parts Retail Counter I**
**Job Category****:** AUTO-Parts Department **Requisition Number****:** PARTS002504 Showing 1 location **Job Details**
**Description**
Larry H. Miller Automotive Group Job Description
***Parts Counter Salesperson***
If youre answer is YES, look no further! We are now recruiting goal driven, customer-service oriented people to join our Ford Family! Employees enjoy **excellent benefits, competitive wages, opportunities for advancement**, and **a daily chance to make a difference** in someones life! If youre forward thinking, outgoing, and ready to start your career, please apply now!
***Primary Responsibilities:***
The Parts Counter Salesperson is expected to:
- Protect the legal, financial and moral wellbeing of the Larry H. Miller Automotive Group.
- Achieve sales and gross profit goals to develop business while sustaining customer satisfaction standards.
***Reports to:*** Parts Manager
***Essential Job Functions:***
**1. Maximize Production, Customer Service and Profitability.**
Effectively communicate with clientele to ensure objective, customer needs and sales opportunities meet company standards.
Accurately review service repair orders and invoices for proper completion and calculations.
Maintain general knowledge of warranty P&P and return procedures.
Display seasonal parts and accessories to achieve maximum marketing exposure.
Maintain a clean and safe work environment at all times and adhere to all OSHA/EPA requirements.
Maintain employee, customer and vendor confidence while protecting operations by exercising discretion when handling sensitive confidential information.
Assist in accurately and timely processing customer payments.
Complete and maintain all Larry H. Miller Automotive Group and specific factory related required training
Perform all other job duties as requested by management.
**2. Operate with Integrity**
Demand the highest ethical standards from self and others.
o Maintain composure within the workplace as well as outside the workplace when interacting or representing the Larry H. Miller Automotive Group.
***Physical Demands:***
Work performed in a dealership setting due to the necessity to work in person with employees, customers and vendors.
Must be able to sit, stand, bend, reach, talk, hear, stoop, kneel, crouch, use hands and fingers, handle or operation objects, tools or controls, and move about facilities.
Required vision include close, vision, distance, peripheral and the ability to adjust focus.
Required to lift-up to a minimum of 50lbs.
Exposure to shop environment such as noise, dust, odors and fumes, chemicals and adhesives.
While performing the duties of this job, the employee is exposed to weather conditions precedent at that time.
Required to operate equipment and move vehicles in a safe manner at all times.
Maintain regular attendance and timeliness as set forth within the work schedule designated by department supervisor/manager.
***Minimum Qualifications:***
**1. Education**
High school diploma or the equivalent.
**2. Experience**
1+ years experience in an automotive Parts Department preferred but **NOT** required.
1+ years sales experience preferred but **NOT** required.
Ensure all Larry H. Miller Automotive Group & factory related required training is completed within the appropriate time given.
**3. Certifications**
Maintain valid drivers license and MVR record within company policy requirements.
**4. Skills**
Active Learning- Communication- Social Perceptiveness- Critical Thinking- Information Ordering
**5. Knowledge**
Knowledge of Larry H. Miller Automotive Groups current company management systems desirable.
Interacting with Computers- Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information. *Knowledge of Microsoft Office products is required.*
English Language- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Ability to understand written sentences and paragraphs in work related documents.
Customer and Personal Service- Knowledge of principles and process for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Mechanical- General knowledge of machines and tools.
***General Standards:***
To perform the job successfully, an individual should demonstrate the following competencies:
*Active Listening, Adaptability*, *Selective Attention*, *Making Decisions and Solving Problems*, *Interpersonal Skills*, *Leadership* *Skill, Customer Service*, *Ethics/Integrity*, *Oral Communication*, *Planning/Organizing*, *Dependability, Time Management*, *Safety and Security*
*Company management reserves the right to add to, change or retract portions of this job description. Employee is required to adhere to the qualifications, duties and conditions of any revised job description.*
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