Job Details
Customer Service Technician At a glance Location: US-PA-Waynesburg Posted: 02/28/2022 Closing: 03/27/2022 Degree: High School Type: Full-Time Experience: Not Specified Job description **Description**
**This Position Follows a Union Bidding Process**
**About the Role:**
Windstreams team of Customer Service Technicians are vital team members who represent our leading telecommunications brand that connects homeowners, small business, enterprise and carrier partners across the United States. Our team of Customer Service Technicians care about technology and connecting customers to products they value. Through providing technical expertise and customer support, our Customer Service Technicians create meaningful connections with customers that create long-term relationships.
**What Youll Do:**
* Install and repair residential and business communications services including telephone, internet, and video.
* Train and work with tools and test equipment to provide service of multiple different technologies and network designs.
* recommend products and services that resolve their communications needs.
* Work in both buried and aerial plant requiring pole climbing and ladder skills.
* Safely operate and maintain clean and organized company service vehicle.
* Work in both inside and outside environments.
* Complete necessary safety training and follow safety standards and regulations.
* You will report to the Manager of Local Operations
* Basic technology and math skills
* Valid drivers license and safe driving record
* Ability to distinguish colors in use of color-coded cable.
* Ability to use equipment with maximum load capacity of 275lbs.
* Ability to lift up to 50lbs, capable of working aloft.
* Ability to successfully complete required safety training.
* Ability to work assigned schedules and extended hours including day, evening, weekend, and holiday hours.
* Ability to respond to after hour call-outs.
* High School Degree or GED equivalent
**Even Better:**
* Customer service or sale experience.
* Certifications or training directly related to the position.
* Two-year technical degree in computers or electronics, or the equivalent in work experience.
**Our Benefits:**
* Medical, Dental, Vision Insurance Plans
* Identify Theft, Legal, Auto & Home and Pet Insurance
* 401K Plan
* Health & Flexible Savings Account
* Life and AD&D, Spousal Life, Child Life Insurance Plans
* Educational Assistance Plan
* Participation in Windstreams benefit plans by employees in bargaining units is subject to the terms of their collective bargaining agreement
Windstream Holdings, Inc., is a leading provider of advance network communications and technology solutions for consumers, small businesses, enterprise organizations and carrier partners across the U.S.
Qualifications - External
**Minimum Qualifications (required):**
* **Education: High School Diploma or equivalent**
* **Certification/License: Must maintain a valid drivers license and a safe driving record**
EEO Statement
Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, gender identity, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans. The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing.
**Internal Description**
Description - Internal
**This Position Follows a Union Bidding Process**
**About the Role:**
Windstreams team of Customer Service Technicians are vital team members who represent our leading telecommunications brand that connects homeowners, small business, enterprise and carrier partners across the United States. Our team of Customer Service Technicians care about technology and connecting customers to products they value. Through providing technical expertise and customer support, our Customer Service Technicians create meaningful connections with customers that create long-term relationships.
**What Youll Do:**
* Install and repair residential and business communications services including telephone, internet, and video.
* Train and work with tools and test equipment to provide service of multiple different technologies and network designs.
* recommend products and services that resolve their communications needs.
* Work in both buried and aerial plant requiring pole climbing and ladder skills.
* Safely operate and maintain clean and organized company service vehicle.
* Work in both inside and outside environments.
* Complete necessary safety training and follow safety standards and regulations.
* You will report to the Manager of Local Operations
* Basic technology and math skills
* Valid drivers license and safe driving record
* Ability to distinguish colors in use of color-coded cable.
* Ability to use equipment with maximum load capacity of 275lbs.
* Ability to lift up to 50lbs, capable of working aloft.
* Ability to successfully complete required safety training.
* Ability to work assigned schedules and extended hours including day, evening, weekend, and holiday hours.
* Ability to respond to after hour call-outs.
* High School Degree or GED equivalent
**Even Better:**
* Customer service or sale experience.
* Certifications or training directly related to the position.
* Two-year technical degree in computers or electronics, or the equivalent in work experience.
**Our Benefits:**
* Medical, Dental, Vision Insurance Plans
* Identify Theft, Legal, Auto & Home and Pet Insurance
* 401K Plan
* Health & Flexible Savings Account
* Life and AD&D, Spousal Life, Child Life Insurance Plans
* Educational Assistance Plan
* Participation in Windstreams benefit plans by employees in bargaining units is subject to the terms of their collective bargaining agreement
Windstream Holdings, Inc., is a leading provider of advance network communications and technology solutions for consumers, small businesses, enterprise organizations and carrier partners across the U.S.
**Minimum Qualifications (required):**
* **Education: High School Diploma or equivalent**
* **Certification/License: Must maintain a valid drivers license and a safe driving record**
**Qualifications**
This is a safety sensitive position.
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**Job Category:** Bargaining
**Locations:** US-Pennsylvania-Waynesburg
**EEO Statement:**
Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, gender identity, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans. The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing. Customer Service Technician